Hides Hotel Cairns

Everything was great

You get what you pay for so I truly can’t complain. Only downsides were the room was a decent hike from the elevator and our room didn’t come with a blanket, the bed just had a sheet on it so we had to walk down to the lobby to request a blanket. I also requested extra towels on the first night of our stay and the woman at the desk told me they didn’t have any clean towels at all, which I found strange. Otherwise though, the room got the job done and we loved the location of the place. We were able to walk to everything and we also appreciated the brochures in the hotel lobby to assist us with planning excursions. All in all, I would say it’s definitely worth what you pay for!!

Good location. Room and hotel are a little old. The WiFi is unavailable in most of times.

budget room with budget conditions

As a fnq local I have stayed here before but not for many years . The hotel is looking good now. The bed was comfortable and the room pristine but the aircon could have been colder as it was still warm in the middle of the day. What annoyed me though was there were no bath mats or teaspoons. Even a plastic one instead of a stick would have been good. But still good value for the location in the middle of town. I will stay there again.

Good location. Good staff. Pool was green / out of service. No towels in room. Clean and comfortable

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Run-down, unkept, old facility. Attracts loud, rowdy guests who make noise in the hallway in the middle of the night. Papers thin walls.

Was not allowed to check in due to no physical photo ID (stolen wallet), had photo of ID on phone which was accepted at other hotels. No leniency showed by reception, had to find alternative accommodation at 9pm after long day of travel. Attempted to contact manager for refund without success.

This should be considered a 2 star motel or less. The staff at the front are not helpful. If you need reliable WiFi this is NOT the place to stay. The shower and shower curtain had mildew/mold. I saw a roach in my room and you can hear everyone out in the hallway. The hotel owners have done a poor job on renovating this motel. I would not recommend anyone to stay here. I couldn’t wait for my time to end at this hotel.

Breakfast was ok

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Lots of mould on the shower curtain, stained towels, stained bed cover, rock hard pillows and bed, thin walls, wifi didn't work.

連泊の場合、清掃は入ってなかったので、カップやグラスを自分で洗って使いました。ナイトマーケットも近くて便利！どこへでも歩いていけました。アサイーボールのお店も近いです。

古いのは仕方ないがちゃんとメンテはして欲しい。

After checking-in we went to our room and when we opened the door, it was already occupied and full of rubbish. We informed the reception and they changed our room to one that was clean and empty. The room was okay but there were some issues. The shower head wasn’t screwed in properly so you had to hold the shower head to shower. The wall above the bed was covered in handprints. The aircon had an issue and was incredibly loud so we had to use the fan which was hanging from exposed wires. A very disappointing stay.

This is my second stay at hides and the second time I haven’t received my $100 bond back very disappointed have rang several times and it’s been 10 days since checking out and they continue to say it takes a few business days not happy

Location was great. Walking distance to the Esplanade only 10 minutes. Lots of cafes and restaurants around the area. Room is looking a bit tired. Sheets looked old and WIFI was bad as was television. One staff member was not pleasant to deal with but otherwise a good stay.

just painting the hotel and keep all old run down appliances does not cut it. Aircon was loud (defect) that you can’t run it at night. Door between 2 rooms paper thin. Reception not welcoming. Arrive before 2am and ask if by chance the room is ready, answer “check in at 2” lockers around the corner 6$. Even in the evening looking at you 5m from the glass entry door waiting that you type the door code in instead open the door remotely. No hello or anything. There motto “no fluff” hits it on the head Not to mention no room service within a 3 night stay.

Didn’t like that we put the do not disturb sign up and when we came back in the room there was evidence that people had been in there (extra clean towns in the bathroom) when the dirty ones were not removed and husbands fault for leaving his packets of smokes on the table so two packets went missing. But other than that the place is fantastic and in a great location