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Bom.

It’s not a good experience with Mantra. We book a room for a room. We have to pay extra cost for breakfast which we just got something very basic to eat in the morning that the cafe next door makes it better but lower price. We also have to pay another extra cost for a car parking which semi manual to talking with intercom to open the gate every time when moving in. Over all it’s look like this Mantra are lower than there standard. We understand, the hotel business also need to make the profit. However, this trip we not getting anything appreciated or any something to match with customer satisfaction. Not bad but nothing.

Great stay

Fantastic stay at Mantra Legends Surfers Paradise. Perfect location — easy walk to the beach, shops, plus loads of cafes and restaurants. Super friendly, helpful staff. Room was clean. Bed slightly uncomfortable but ok. Great atmosphere for families. Lifts can get busy at times, but nothing that caused real inconvenience. Loved the pool and gym facilities too. Highly recommend and would absolutely stay again.

Staff were super helpful and welcoming ❤️. Rooms were clean and serviced with top up towels, coffee, milk at request while bei g respectful of our privacy

Great hotel, friendly staff, room was lovely.

FOH staff were amazing. There was an error in bed configuration as had booked twin beds and there was a king. Receptionist was able to rectify this. Room had kitchenette. Unfortunately the tea and sugar werent replenished everyday and collected these from reception without a problem. Room was reasonably serviced apart from this. Maybe some dishwashing liquid to hand wash dishes as didnt have enough to use dishwasher. Was great we got a 2 hr late checkout being an Accor member

Reception staff were great. Really large pool area. Great view from the room. Breakfast was the cheapest we had on our Australia holiday, and it was ok for the price. The whole building only has 2 lifts so there is alot of waiting/queueing for lifts, access to the stairwell would be good for people who don't mind using the stairs

Yes room vas clean staff amazing only bathroom was old and need renovations everything else good

Good attention to detail. Friendly staff

Staff was lovely!

Great place! Affordable price, great breakfasts

Staff was good, rooms serviced daily to a good standard, however overall the rooms and amenties are outdated. Bedroom floors are in need of deep vaccum and steam clean. Parts of the pool area smelt of wee.

Everything was ok

The breakfast was nice the paring was fine a little expensive at $17 a day

We stayed in room 504 with 2 double beds with a partial beach view from the balcony. Clean room, comfortable bed. Nice towels. Body wash etc was nice. Aircon great. Location perfect. Pool - no complaints. Breakie - we unfortunately did not experience this trip. Not sure if this is normal in Gold Coast are but would have preferred a quilt (prefer a bit of weight) vs just a light sheet. We stayed for 2 nights, 2 adults plus a 11 year old. Would stay again as the price was great for what we got.

I’ll start with the positive; Staff were always extremely courteous, happy, helpful and personable. We booked months ahead for oceanfront view and confirmed this prior to then find in actual fact a lower floor and received a partial view with a high rise placed centre of our balcony looking out. Not the worst of it, daily cleaning was woeful with no vacuuming done ever, messy change of sheets attempts and for some strange reason no blanket ever even after requests to cleaning housekeeping staff direct. Sad to say but even a 3 star rating is being generous. The only highlight is proximity to everything locally otherwise the hotel is extremely tired and run down. Not a happy customer.

Perfect location clean and comfortable

Centrally located in Surfers Paradise near lots of restaurants. Room was clean and tidy. The only issue we had was with the parking. A staff member advised us we would only need to pay A$12 per day for our last 3 days parking as we had already stayed at the same hotel a week earlier and paid A$17 per day. However, when we received the charge on our credit card, it was A$17 per day and not the A$12 we had been advised. So this was a bit dishonest, as we were advised a lower price, but charged a higher price. When I queried it once back in NZ, the hotel claimed I had been charged the correct price, but this differs to what the staff member advised me verbally when we were physically at the hotel on the Gold Coast. Accordingly, I recommend other travellers pay for their parking at the hotel and not to trust the hotel to charge them via credit card later as they may do this to you also.

Great amenities and location