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Clean Rooms and polite staff

The room was very clean

Parking $15.00 per day Room ok Staff good AC GOOD

Great property. Large room. Well appointed and clean. Canberra light rail station directly opposite which is convenient. Perhaps it's a little too far to walk to Civic, but it would be manageable if time permits. Secure undercover parking is offered for fifteen per night, which is pretty reasonable for Canberra I think? Only negative was breakfast shuts at 0930 and check-out is at 1000. Both seem a little early? Also the breakfast (bacon, eggs, sausages) were all quite cold. But all in all, it's a pretty good newer property for Canberra.

Staff very friendly accomodating and corteous

The staff was courteous. The room is clean. The bathroom is spacious. The rubbish bin is too small. The parking is not easy.

stain on the floor and nothing in the mini fridge and lack of information like the lights

Sticky side tables, milk in the fridge was open & off. Poor signage for parking which was full.

Room was okay. The charging for parking, breakfast was paid for through Expedia and then not provided so had ot pay again.

Bathroom shower had mould Shower recess had no soap Restaurant service average Restaurant food extremely average Restaurant food was 5 star price with 2-3 star quality Parking extremely inconvenient

The only thing missing in the area was cafes.

Nice and quiet, clean room and close to everything.

No chrome cast no way to miirror your phone. Rooms are stuck in 1990s standard

Not very good and warm welcoming experience.

Bathroom could be cleaner, parking was an extra cost, otherwise good

So clean and comfortable.

Staff were very friendly and accommodating but unfortunately it is very evident that management are going overboard in cost cutting. Our fridge was set to barely below room temperature which was frankly a health hazard. Three rolls of toilet paper and three towels for two people for four nights is not adequate provision. Yes we could go down and get more at reception but it's far nicer to just be provided with those things than having to walk through the hotel with an arm full of toiletries. I note there were no sanitary bags provided or shower caps. Not a deal breaker but had I known I would have brought my own. I assumed those things were standard? One thing that upset us was the lack of fresh air in the room (another cost cutting measure?), it was difficult to get any sleep as it became stuffy and hot which meant we had to turn the air con on but then had to turn it off again, then it became too cold with it blowing on us so we couldn't settle. The other thing was the website said we were getting two twin beds which we took to meaning two double beds but we were given two singles. The location of the hotel is great, three stops down the tram line to Civic which connects you to the rest of the transport network. Reception is 24 hr which was most appreciated. Please just look after your guests a bit more as the little things that make going to a hotel special make all the difference. Little biscuits after a long trip, a couple of bottles of shampoo and conditioner etc.

On site parking an issue and nothing within walking distance nearby.

Parking is not free for guests

Nice room but a bit small and basic