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The whole building is in desperate need of renovations.. old & tired. Our room overlooked the marina .. the shower was moldy & rusty. The dinnerware was old, cups tiny, glasses old & scratched, no tea bags. Furnishings were old & dated. Dreadful stay. And we paid $346 for that room, it was worth $100 if that. Really expected a lot more for that price. We are driving from Brisbane to Cairns & have stayed in 3 Mantras along the way. Mantra Hervey Bay was equally as bad as this Mantra Mackay. The one in Gladstone was nice. 1 from 3 being acceptable is not good enough. We had booked a 3 night stay at Mantra Mooloolaba later in August but have just canceled it as we can't take the risk of being thoroughly disappointed again. It's Time Accor checked the accommodations it provides & charges appropriately. Very Bad.

Rooms where amazing- the view was incredible

It was a lovely location overlooking the harbour with a few restaurants within easy walking distance. Downtown Mackay was a simple short drive away. The room was a good size, spacious and clean. Having a little kitchenette was ideal. I would stay here again.

Very convenient location and amenities. Free wifi and laundry facilities. Great for people who have been on the road for a while.

We had a nice view, easy access to lift from the car park

Needs an update in bathrooms

All was sweet but upon showering we discovered previous guest floor towel still hanging behind the door...no big deal really just was bit of a ick.🙂

Staff and breakfast are amazing as well as the location. However property is in terrible condition Paint peeling off walks in kitchen Outdoor furniture in poor condition Flooding shower/bathroom damp wet smell in room...

no thanks

The room was great, however Dinner at the restaurant downstairs was not as good. 2 meals missed and wrong orders and no communication with staff. Total confusion. Make sure you get your orders repeated and confirmed.

Broken glass on the balcony on our arrival

Very good stay.

Clean room. Staff were generous, friendly and helpful.

Excellent

Found a half eaten burger in its takeaway box in the fridge upon check in

Staff were very friendly and went out of their way to make us happy.

Large apartment with kitchen and laundry facilities

Room was clean and tidy and with a great view, reception lady was nice and welcoming. Good stay

Pleasantly comfortable

Lovely roomy room ! Divine pool !! Best breakfast ... thank you !!!