โรงแรมเมอร์เคียว เมลเบิร์น อัลเบิร์ต พาร์ค

Room was poor quality with outdated bathroom that didn’t match the pictures on the advertisement. The bed was two mattresses pushed together rather than a true king size bed. The pool was out of order on a 40 degree day and the aircon stopped working for several hours and took 2 hours for someone to come and fix it from the time of reporting it. In summary I’m not sure the stay could have been any worse!

Had a nice family stay

Breakfast menu was great - staff attentive Prices reasonable

Didn’t have breakfast

Staff are fantastic, friendly, attentive and personable. Rooms are clean but very dated. The entire hotel needs a renovation.

The room was not in good condition at all, the first night was terrible in terms of the noise in the room from what appeared to be AC units. Staff were helpful and our room was changed for the second night.

On arrival the reception staff ( Angelique) was absolutely lovely & welcoming. Our room was spotlessly clean with staff reaching out regularly for anything we may require. The aesthetics at reception were first class & particularly the Christmas decorations were elegant & glam. Would definitely stay again.

badly outdated very overrated for the cost

The cleanliness of the room was poor, the bathroom sink was cracked. There was a linen trolley full of dirty linen just outside our room for the entire stay.

Very clean room. Great amenities

Yes clean and staff were amazing

Great staff

Staff were very helpful. Whenever issues did arise they were able to solve them.

Old, needs to be renovated, no personality. Not a good hotel. I will not be back.

Room was clean and staff are very helpful. A big shout out to one of the staff in concierge I think he is only new.

The breakfast. That was a stunner and sets you up for a good day

Clean

The room was bare and didn't match the photo's presented when booking - had to ask for pillows, towels and glassware. There were no staff available to pick up the phone and when we finally got the towels, they were hand towels. The hot breakfast was cold. For the priced paid, it was extremely underwhelming.

The check in was great It is a very smart lobby

The property is ageing and the rooms are very plain for what they are charging. Only two pillows in the room, had to wait 25 minutes to get extra pillows, (which arrived after midnight). Bathroom has an old style bath/shower. Limited ammenities and the decor/layout was weird. Room wasn’t serviced on our second night we were there, even though we were out for most of the day. Location was handy and the breakfast buffet was ok. Should be half the price of the Pullman. Wouldn’t stay there again.