Palace Hotel Mortlake

Comfortable bed. Great staff and fantastic location. Felt safe and lots of choice for meals when needed. A mini bar fridge would really help to make the stay more convenient. We love cold milk for tea and coffee when we first wake and keeping food from spoiling. The next time we visit Sydney we will think about staying here as the ferry terminal is a short uber ride away. Quality cafes around and IGL across the road.

The room was very well maintained and the staff were lovely. The food was also amazing. Will definitely stay again some day.

The room had broken slats and let in so much light i Couldn't get a good sleep. They wouldnt change my room nor offer a partial refund. Going through my bank to complete a charge back.

It’s an old place. No hangers, limited supplies, no cleaning, limited parking

The accommodation and services is excellent. Their staff very friendly and amazing. Very highly recommended to his accommodation and I’m sure will stay in this hotel next time visit Thank you good people.

My son and I stayed for the state of origin. The rooms were comfortable and neat, beers were delicious, staff were tremendous. We’ll definitely be back.

Very nice and value for money. My only complaint - and minor at that - was the room was a little stuffy, no fresh air as all windows were sealed. I’d be very happy to visit again. Ray

As far as a pub goes its lively and popular, as far as a hotel i wouldn’t stay there again

Room shutters needed repair. Overall the facilities were fair for what they are and, whilst pretty noisy, the Palace represents good value. It’s an old pub so be realistic; don’t expect a quiet, modern experience. 3.5 stars.

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Very poor noice control , downstairs are pubs while everybody singing and chatting loudly even at approx 12:00 AM, room no curtain to shade corridor lighting, no dark environment for sleeping at all. What’s worse was the shower room, malfunctioning water tap , very firm and hard to rotate for temperature adjustment, imagine you are unclothed to bath while frigid water and keep adjusting water tap to the right temp for 10-15 mins, even you are rinsing your body, suddenly boiling water or sudden freezing water…. Think twice prior to placing order, the only thing satisfying were the price and easy off street free Carpark, while need to be shared with the bar which is frequently occupied

Was disappointed with cleanliness of room and bathrooms. There were stains in both carpet in room and bathroom tiles. Stayed 2 night out of 4 because bar downstairs was extremely loud until 12 am, the bed was literally shaking from the music, which was disappointing as i was not aware of that happening. Room was extremly warm despite being moderate temperatures and ceiling fan only worked on 1 slow setting. Very dissatisfied

Rooms needed a bar fridge and a mirror

I wasn’t expecting the Ritz, but the property needs a good clean and refurbish. Start with the ceiling fans, just way to hot in the room

Spacious rooms. No a/c, shared bathrooms a bit dated but what can you expect ! Lovely building.

Clean basic rooms I would have liked a small fridge in the room.

Place was not as advertised. While looks okay from outside, found bugs in room upon check-in and left immediately. When we confronted property manager, he promised a full refund but did not follow through when Expedia contacted him.

The pub was fine as it had the air con going even through that really wasnt enough when the weather outside is over 41 ° over the weekend just went by. When we went upstairs you really could feel the heat as our room was like a fire. The ceiling fan wasn't runing properly to even cool our room down. When you open the window in your room you can physically feel the outside air cons heat coming through to our room. This room cost $303 per night and its not worth even $100 dollars per night. We didn't feel safe either as the room door wasn't closing properly. This was massive safety concern for us. After we arrived when the concert was finished and outside was cooler we expected and hoped for our room to be at good tempreture as no way we could of had any sleep. Unfortantly our room was still to hot to sleep in and we notice we had cockroches in our room too. We made the decision to check out from our hotel room that same night. We couldn't find anyone to say something or hand the key back. I will be asking for my money back for the worst experience of my life and causing unessary stress on everyone that had to deal with many problems with this hotel. If I could give no stars I would have. In this heat wave hotels like these shouldn't be a loude to give out comadation until they have instoled air cons up stairs and fix the door for safety of the customers.

Exellent

Convenient location, friendly staff!