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Staff were very polite, friendly n welcoming. I got an upgrade which made my holiday stay excellent n memorable. It was quiet n clean rooms.

Room wasn't as advertised. Much older and wasnt clean in several places.

Plantation blinds broken in bedroom on a couple of windows so 530am wake up daily due to light in the room. Overall room was nice and balcony was beautiful - would definitely stay here again

The room was clean, the amenities good and the staff helpful and friendly

This stay was extremely disappointing and felt completely misrepresented. The photos on Hotels.com show a modern, bright, renovated apartment. What I actually received was a very old and dated unit with worn furniture, cheap fixtures, and kitchen appliances that look decades old. The difference between the listing and reality is unacceptable. Privacy was another major issue. The balcony directly faces several neighbouring balconies, and people can see straight into both the living room and bedroom whenever the blinds are open. The only way to have privacy is to keep the blinds fully closed, which blocks all natural light. None of this is mentioned in the listing. I raised these issues with the property and asked for some form of compensation or a solution, but I was completely refused. No upgrade, no partial refund, not even an attempt to acknowledge the discrepancy between the advertised room and the one I was given. For the price I paid, this was not remotely worth it. The property should update its listing to reflect the actual rooms and stop misleading guests. I would not stay here again and cannot recommend it.

Good value for money, good cleanliness, secure parking and a very well looked after property. Convenient location by the see a little away from the action. Staff very helpful.

Perfect for our short stay.

Convenient to most amenities and plenty of parking. Unit had everything and was perfect for our stay.

It was the worse hotel experience I’ve ever had ! I was refused entry at check in because I couldn’t provide a hard copy of the card I had paid for the room with . I had paid for the room with an electronic card to which there is no hard copy ! I even offered cash as the bond or another Visa card as bond to which I was refused both ! The told I didn’t have a booking and escorted of site ! Disspite the fact I had proof of the room being paid for in advance !

We would stay again - the pool and spa were so warm and great location. We had a studio room which was small but clean and functional… manager was really friendly and helpful.

We liked the location which is less built up and busy than other parts of the Gold Coast, but still convenient and just across the road from the beach. The thing we liked best, as it was a working holiday, was the lovely hot spa at the end of the day. The managers were also friendly and helpful.

Friendly and welcoming staff at check in. Accomodation clean and comfortable. Great facilities, spa and sauna. Good value for money, Will be back

Two stayed. Room is dated however it is nice, spacious and clean. Enough space for visitors (+2 or 3) as well as the balcony for use. Loved the kitchen space and being able to cook meals, big fridge was great + m/wave. Pool was heated, bonus during the cooler evenings. Happy we got a waterside view. Instructions to check in very clear and the lady was pleasant when we arrived late due to heavy traffic for the marathon (we weren't aware of). I did call ahead we may be late. Will definitely stay here again.

Thank you for a great stay

Place was clean and tidy however no hair dryer and no tissues.

Bed was comfortable, kitchen area good plus WM and dryer added to our stay. The problem was that we stayed in a noisey front unit and the unit/balcony had not seen a vacuum or a mop for months. Instead of management acting smartly, it was left to us to mop the unit & balcony. On the fourth day they finally lifted the bed and vacuumed the accumulated hair and dust.

Apart from the broken Venetian blinds and them being dirty, which I think should be replaced, my stay was very comfortable. Good friendly service. I would stay at the Royal Pacific again.

Quick getaway to GC - we have stayed here before - always good - convenient, clean & friendly onsite managers. Will stay again.

Great location. Beaut pool area

Great stay right on Marine Parade. Definately ask for Tower B with a water view if you can it was brilliant!