Urban Rest Richmond

What was good: * Spacious apartment - plenty of room for luggage & clothes for a longer stay * Well-appointed - has probably all the kitchen utensils you'll need, plus the number of clothes hangers provided was unusually high and very appreciated. * In-unit washer & dryer (single unit). * Great location being close to Richmond but far enough away to avoid most of the pedestrian noise late at night. I like staying in East Richmond because it's easy to access the city via public transit and Richmond has plenty of bars & restaurants. * Self parking in an underground garage is a great extra for free. What was not so good: * I didn't see any laundry powder provided - it would have been nice to have a few satchels thrown in. * The provided kitchen trash bags were weak and made disposing of the trash more annoying than it needed to be. * Being right on Swan St, morning rush hour traffic noise is loud. Not much to be done about this - looks like the windows are double glazed already - so just something to be aware of for the location. I was a little concerned about the check-in process based on another review, but I found it to be very easy. If you follow the online check-in procedure before arrival, the instructions are very clear, and you can quickly reach your apartment - much faster than a traditional hotel. All in all, for the price, Urban Rest is an excellent apartment hotel, especially suited for longer stays.

Overall very good. Comfortable and well fitted apartment, very clean, good location. Missing a couple of useful things like tea towels and a dish rack. Also, the model for this place is to have no staff on site, and call centre staff seemed unfamiliar with the specific site. Lacks the flexibility you would get with a hotel e.g. late checkout, luggage storage, etc.

Good communication, great location, nice city views. Comfortable living spaces