Leonardo Hotel Antwerp

Fantastische ligging

Prima verblijf. Aardige medewerkers. Eenminpuntje: ervaren een oude bloedvlek in het onderlaken.

What a joke of a hotel. 1. At check-in, the receptionist smugly told us he was giving us a “good room with a patio” — as though he was doing us a huge favor. Reality check: we had already booked that room. Don’t try to pass off what we paid for as some sort of upgrade. 2. The patio door was broken the moment we arrived. Instead of treating it as a problem, the receptionist shrugged it off and said it was “ok.” Ok? The patio is shared with another room — meaning anyone could have walked straight into ours. Only after we insisted, and after an unreasonably long wait, did someone reluctantly come to deal with it. Absolutely unacceptable when it comes to guest safety. 3. When we asked for a simple hot water flask and toothbrush, the response at reception was: “you have a lot of requests huh?” Excuse me? Asking for basic amenities now counts as “a lot of requests”? This is hospitality at its laziest and most unprofessional. The attitude of the male reception staff was consistently rude, dismissive, and downright unwelcoming. If this is the hotel’s idea of service, they desperately need training — or new staff altogether. Honestly, this place couldn’t even meet the standards of a budget motel, let alone a European hotel. If you’re considering staying here, do yourself a favor: look elsewhere unless you enjoy being treated like an inconvenience instead of a guest.

Nice hotel - great location next to Central Station. Staff very helpful. Decent breakfast buffet (though no-one checked that we’d actually paid for this service so anyone could have had it!). Air conditioning in room didn’t work. Although indicated as being available in the hotel info folder, there were no additional toiletries to be found at Reception. TV only had two channels…in Spanish!

Locatie is perfect. Ontbijt was helaas slecht, er was veel op.

We have to say thank you very much for your help and your kindness to receptionist Gloriane de Jongh

Parkeerplekken erg smal. Zijn wel wat aanmerkingen op de kamers maar alles was gewoon schoon en opzich voldoende ruimte met een baby

Een mooie ruime kamer met fijne bedden. Fijn dat we dagelijks nieuwe handdoeken konden krijgen. Bij aankomst misten we algemene informatie. De kamer is niet netjes afgewerkt, deurklink kapot, gordijnen niet groot genoeg, vlekken in het tapijt. Vriendelijke dames bij het ontbijt. Heerlijk ontbijt! Hartje centrum.

Locatie van hotel is top !! Hotel ziet er bij binnenkomst in eerste instantie prima uit. Echter de kamer rook muf, vlekken in diverse objecten op de kamer airco en koelkast die niet werkt. Ondanks dit een prima weekend in antwerpen gehad.

Handige plek t.o. station; kamer was oké, al sloot de badkamerdeur niet goed. Van lift naar kamer een doolhof van een gang met veel trappetjes, geen heldere richtingaanwijzer.

Poor information on booking about limits to size in the car park If so informed I would not have booked Very unsure about I’m

This was the dirtiest hotel I’ve ever stepped foot in. The room reeked of smoke and the towels too. Came out of the shower smelling worse than before. There were stains all over and dust and hair all over the room. They provide you with only ONE pillow. What kind of 4 star hotel is that. I had to leave early and they refused to refund me for the night I didn’t stay. I have to say the location is great it’s right by the Antwerp central station. But again, if you care at all about your hygiene or cleanliness stay away.

Dejlig central beliggenhed. Pænt og rent værelse med tilstrækkelige faciliteter. Behagelig service.

The facilities in the room, including aircon and shower, were excellent.

Excelente

Heerlijke 3 dagen gehad alles goed verzorgd! Vriendelijk personeel

Snel en goed Mooie upgrade gehad 😉

I recently stayed at the hotel, chosen for its location near Antwerp station and local amenities. Unfortunately, my experience was disappointing. We arrived late Friday evening and struggled to find parking. After circling the area, we were told there was no parking available and were left to find our own. At check-in, we were informed the Wi-Fi was down, with no prior notice given. The next morning, I tried calling reception multiple times for an iron and ironing board. After finally reaching someone and waiting 20 minutes, I was told to come collect and return it myself, which I found inconvenient. After a day out, we returned to find the room had not been cleaned and no fresh towels provided. Reception informed us housekeeping had left for the day and could only provide towels. The room did not match photos online—tight space, a very small shower with no full door, and water spilling onto the floor. I paid more expecting a better experience, but the service and room did not reflect the cost.

A superb hotel but Google where to park and how to get to the car park . hotel has a car park but public one is a 5 minute walk from the hotel. €25 for 24 hours The railway station is opposite and is well worth a look as a beautiful place loads of diamond shops and close to shops and restaurants

No toilet paper in room other than that it was perfect