เซนเซส โรงแรม ใน เคย์ คอล์กเกอร์

I hope that this place stays as spectacular as it is. The zenses is an exceptional find. I plan to stay there over and over again. While I build my home in Belize. I’ve told all my clients and friends about this place. The staff, including restaurant/bar staff were incredible and knowledgeable. I plan to stay at the zenses every time. It’s very clean. Super affordable. Accessible and comfortable. Love that place.

New hotel and very contemporary

I must say that i was impressed with the cleanliness of the room and how modernized the items were. I only had 2 issues/complaints: 1. I was not told that there was a cutoff time when using the pool. My son, boyfriend and I went into the pool around 10 p.m. after returning from the Lobster Feast. While in the pool, the security guard walked by and just turn off the lights. That was when we got out of the pool and asked if there was a cut off time in which people shouldn't be in the pool and he said yes, it's 10 p.m. I believe that he could have approached us and informed us prior to turning off the lights. 2. They did not provide us with shower gels the 3rd night of our stay and I had to request for room service. 3. I was charged 50US+ more for a double deluxe room however the double room and the double deluxe rooms were exactly the same. When I asked what was the difference, they said that the deluxe has either the sea view or sunset view. I told them thst I would have loved the sea view but I was informed that Expedia customers did not have an option. I was dissapointed by that statement. I would have simply accepted the double room in that case because the sunset view seemed like bushes and houses plus we were never there for the sunset. We went to enjoy the sea!

Very mixed emotions about Zenses. Now before I go on and explain I want you to know it was low-season when I visited. Pros: Rooms and resort are beautiful. They did an awesome job. Also, the fact they have a shuttle that goes to the South Island is very important. Cons: Unfortunately way too many. Let’s start by saying this is located on the north side which is very desolate compared to the south, but that’s ok because there is still some really fun things to do. Showered the resort charges to use bikes which is a total bummer and do not offer golf cart rentals. The shower lacks any hot water. The floor is super slick when it gets wet. Also, you get one beach towel and 2 waters a day that’s it. Other resorts will replace the towels and provide more water bottles. Having said all this I’m not displeased staying here, but for what they offer they are charging way to much money.

Good clean and very familiar oriented

The staff was not helpful with getting us to the resort or with our bags. They did not fully communicate prices and I was hit with an extra resort fee and extra person price because I had a 3rd person there and booked a room with two beds. Staff was also laughing between themselves while we were trying to check-in. I also saw a rat run across the floor when I was walking to the front desk at night time.

This will be my first and last, reason being is the staff! I am a Belizean, and I love to support the tourism here in Belize, but it can truly be a turn off experience when the customer service is not good. When we checked in we were not explained one thing on our stay, no hours of operation for the restaurants, or convenient shop and I say this because they are operated business hours only at front desk and there is no one to help you not even for purchase of water which I had this issue and was thirsty until the next day! It was the worse feeling, they do not go out they’re way to explain things in any way the nicest person to help was a security guard when we arrived off the boat, we had to wait additional 25 mins for half cart to come pick us up with our luggage’s, no one was helpful or warm here so except a nice room but that’s about it it is not close to the mainland area of the caye so go prepared and buy your necessities if you stay here!!! Terrible customer service will not be staying here again.

The property was ok just needed more amenities. But I understand that it was only opened 5 months ago. I recommend that they put in refrigerator and not wine coolers

The staff, Leslie, Sophie, Jamil and others were very friendly and helpful. Room 201 is my room now. I will return and request it. The balcony is huge and the decor is tranquil. I liked the modern decor. I appreciated the frequent ferry schedule to the South side. I also like the location of the property being close to places like Bliss beach. I wished though that Zenses maintained their beach. The seaweed smelled and kept one from being close to the water. I was awakened at 6 in the morning to drilling being done by maintenance and they never fixed my room safe as requested. Overall, I had a great experience.

I chose Zenses Hotel because it appeared to offer a relaxing, family-friendly experience. Unfortunately, my stay left me disappointed, primarily due to safety concerns, poor communication, and a lack of management accountability. For the first three days, the complimentary boat shuttle between the hotel and the village was unavailable due to mechanical issues, forcing guests to pay for ferry transportation. When the shuttle resumed, staff never informed us, we only discovered it after seeing the boat ourselves and asking. The most serious issue occurred when I fell while carrying my sleeping one-year-old as I exited the elevator. I immediately reported the incident and was offered only a Band-Aid while being told no one had ever fallen before. The next morning, I noticed the elevator was not level with the floor, which appeared to have contributed to my fall. I later followed up with another receptionist, who was surprised because no one had informed her about what had happened. Although she expressed empathy and said she would notify management, I never received a phone call, apology, wellness check, or follow-up from management. Even after requesting and receiving the security footage before checkout, I was never contacted. As a guest, especially one injured while carrying a child, that level of disregard was deeply disappointing. What concerned me most, however, was learning that the hotel was not certified by the Belize Tourism Board, operating without approval.

Love coming to Zenses- always a great time!

The view is amazing and the staff are super friendly and helpful. They do have a ferry every 1.5 hours or so between South and north caye caulker. The location is not very convenient but very quiet. Hope next time the seaweed will be gone. They have swings by the beach.

Good

The ocean view was excellent for my room. There are rooms without one so be sure to request it if that’s important for you. The staff was very helpful in their suggestions to make your trip enjoyable.

EXCELENTE CUARTOS

EXCELLENT SERVICE IN FRONT DESK

The property was very well maintained. The balcony views were breathtaking. The staff was very helpful and friendly. The ferry access to the mainland was very easy to navigate.

The property was beautiful! The room was really nice! The customer service and all employees were kind and extremely helpful! I was unaware it was so secluded! Required a boat ride to and from the main Caye Caulker area, that was exhausting and limiting on timing. Although they provided transportation back and forth, it would have been better to know ahead of time you are on your own private island area. I also was charged for pillow cases and towels that were dirty. I have red hair(dyed) in all of my 40+ years I’ve never been charged for a pillow case that my red hair stained due to swimming. Or a towel that was used to wipe a counter top that had a red juice spill. We were also just about the only travelers at the resort, maybe a few other couples, but we were for sure the only room occupied on our floor. So it was pretty boring because there was no one there and no activity. Other than that I enjoyed our stay. Thanks to Denise, Raoul, Matt, and the waitress at the restaurant, I forgot her name, but they were all wonderful!!

Apart from the make up towels causing stains in the white towels this hotel is amazing. You really can’t pay for better views. The north side is quiet and relaxing. The hotel boat makes it so easy to access the other side where most attractions are and it’s free for hotel guests! The staff are kind and helpful! I have already recommended this place to several people and I hope to return soon!

The cons: There’s no 24 hour receptionist; the rooms were so humid, the AC work with you putting in 1 of the card keys into a slot by the door and it takes a long time for you to feel comfortable; there’s only one garbage can in the room and it’s in the bathroom; and the bar closes at 10pm. The pros: Get the ocean view room, it’s spectacular; staff were amazing and friendly; property was clean and organized.