Grand Mercure Rio de Janeiro Copacabana

I got problems with my laundry that was not solved. The door of the room (502) did not close well, the service at the restaurant was poor with inexperienced staff, the food was OK. In overall. I am very disappointed that this Four Stars Hotel does not provide the services I was looking for

Horrivel!! ar condicionado nao gela velho barulhento molha o quarto não vale um centavo q cobra decepção total

O hotel é ótimo, bem localizado, com boa estrutura. Oferece cadeiras de praia e guarda-sol (apesar de que um dia tivemos que esperar um tempo considerável porque não tinha suficiente); os funcionários são bastante solícitos; também destaco a piscina, que tem um ambiente agradável e com ótima vista (apesar de ser pequena). Únicos pontos de melhoria são o secador, que não esquentava, e a limpeza do ar condicionado.

Excellent breakfast! Location is perfect.

Hotel excelente,café manhã muito bom,localização excelente

Service was great and property as expected for 3.5 star

Check-in was a disaster. Online checkin doesn’t mean you don’t have to stand in a line forever! They start queuing in the HOT lobby at 1:30pm and even being in line at 1:50, WE didn’t get out last room until after 5:30pm. We missed our PAID tour. They offer you a meal voucher for their less-than-satisfactory restaurant as compensation for waiting. If you’ve had a very long flight and are looking forward to a restful stay, the checking ordeal is probably not for you. Unless maybe you know someone and they bring your check in documents to you as you sit in a recliner in the lobby—while the rest of us hot, thirsty travelers look on. Otherwise our stay was nice. Need more shade umbrellas in the upstairs balcony/bar/pool area.

Amazing hotel, great location but the reception staff were not good. They were completely miserable and unfriendly or willing to help on every single interaction. It was the most unwelcome I had ever felt upon checking in and that continued through every single time I had to speak to them. Such a shame. Everything else was great, but the front desk staff bring everything down.

Great property. Room was clean and a great size. Location is amazing. Check-in/check-out can take a while depending on how busy it is. Otherwise everyone was attentive. Would stay here again!

Overall, the stay was decent. You might need to exercise some patience with this hotel, though. Pros: - Close to the beach - Lots of shops and restaurants nearby - Rooftop pool - A well-equipped gym with a nice view - Friendly service, for the most part Cons: - Service can be inconsistent and sometimes slow. Example 1: Our in-room Nespresso machine wasn’t working, so we requested a replacement. We waited a day, nothing. Asked again, waited another day, still nothing. Finally, on the third try, we got a replacement, but no replacement pods (the ones we had were wasted when we tested the broken machine). Example 2: We booked the room for two people, but when the dirty towels were removed, we only got one new towel. This happened both times our room was cleaned, which just felt odd for a room meant for two. The second time they took our hand towel but didn’t replace it. It’s a small thing, but when you have to call for basic items that should’ve been provided, it starts to feel like there’s a lack of attention to detail. - No ceiling ventilation in the bathroom. This might be common in Brazil, not sure, but it’s worth mentioning since it was pretty humid, and the AC didn’t reach the bathroom (even though the room was small), so it always felt warm and muggy in there. - WiFi was spotty and really bad in the room. - Both times the room was cleaned, the toilet wasn’t properly cleaned.

Bom hotel, mas um pouco incompatível com o valor cobrado. De maneira geral é bom, mas achei muitos hóspedes para áreas sociais apertadas como piscina e café da manha. A piscina é linda, vista perfeita e o café da manha gostoso! Tive alguns pequenos problemas que foram rapidamente contornados pela equipe.

Hello, we have to ask several times during one day to make up our room. Staff on reception said "will do asap" and after 4 hours - nothing. Long check in, options early check in doesn't work even when they have available rooms. They block deposit on my card and to unblock i had to mail Hotel after two days, however during check out reception said that it will be unblocked immediately. Overall breakfast is good, rooms are big and has all nessesary, staff are friendly

I liked it, the internet wasn’t working well at times and staff can be very slow as the hotel was always busy. It’s nice and recommended for the value what you pay.

Hôtel très bien placé, très bien refait. Personnel vraiment bien!! La chambre identique à la photo, service impeccable

Personal spricht kein englisch Sehr kalt vor allem beim frühstück Wird seinem Geld nicht gerecht Miserabler Service Selbst einen 3 Sterne Niveau wird das Hotel nicht gerecht. Noch zu Empfehlen!

Hotel renovado con buen gusto

Razoável

Solid hotel! Reasonable price for location and amenities

The hotel was great. The only downside for me was the small clunky lifts and the poor service at lunch time in the main restaurant.

Great Location and Friendly Staff, but Some Inconveniences I had a pleasant stay at this hotel—the location is excellent, and the staff is friendly and accommodating. The breakfast was also quite good, offering a nice start to the day. However, I couldn’t give a full five-star rating for a couple of reasons. First, the check-in time is quite late. Many international flights, including ours with Delta, arrive in Rio around 5 AM, but the hotel’s check-in isn’t until 3 PM. This leaves guests stuck waiting with their luggage for hours, which isn’t ideal after a long flight. Offering an earlier check-in option would make a big difference. Second, while the hotel does have a pool, it’s quite small. If you’re hoping for a lively poolside experience or any sort of pool party, this might not be the place for that. Overall, it’s a solid choice with great service, but a few adjustments could make it even better!