Mercure Sofia City

Super clean and comfortable hotel, AC was a bit wonky, would not come on and often I would have to get the front desk to reset it, and phone has no direct call to front desk, had to always go down to the lobby to talk to them. Otherwise it was superb.

Hôtel excellent et bien équipé

Hygiène et confort impécable

Everything was perfect!!!

Modern yeni temiz Otel

Um pouco longe do centro

Sehr schön, Personal ist super, sauber

Love it

Shopping na esquina,transporte público próximo,lida conveniência,estadia sensacional

Banyoda duş alınca su odanın içine kadar geldi berbat bir durum havlularla suyu temizlemekle uğraştım bir çözüm üretmek gerekiyor maalesef.

Perfect

Chambre très bien et personnel agreable

Not impressed

Restaurant exclusivement fumeur, odeur dégueulasse on nous a interdit d ouvrir les fenêtres car l oligarque local non seulement fumais clop sur clop mais avzit trop froid. On est allé mangé ailleurs

At check in, Q: Can I park there on street in front of your hetel? A: I don't know. Asked again, still I don't know. Q: Can we have a double bed? A: No. We are fully booked. (fair enough) Q: Can we have two keycards instead of one as we have two people. A: No. We don't have spare keycards. Then I said why I got NO on every single question I asked? You have 9.6 review points in hotels.com. The answer was "you can report to the website put your comments there". So now here it is. We have been using hotels.com for more than10years booked 500+ hotels and a Gold member for some years. We have never had this kind of experience in any hotel before. This terrible experience made my stay in Sofia very unpleasant. Bad impression on Mercure, and bad impression on Sofia. SHAME.

Good.

Lite mat

Everything average.

Good hotel, clean rooms and good restaurant services. Very good breakfast, overal a good quality Mercure.

Very new and comfortable hotel. Slept so well spotlessly clean. Parkink space is very limited.