Girafe Hôtel

I booked two rooms via hotels.com for Hotel Girafe in Yaoundé for June 25, 2022. I paid in full. On arrival at the property, I was told there was no reservation for me and that the hotel does not have any online booking capabilities. I showed my reservation numbers and emails from hotels.com, yet the hotel claimed that they do not have any online presence. So my question is how come they are listed on hotels.com and yet, say they do not have any online presence and bookings cannot be done online. Is this a scam on Hotel Girafe’s part or hotels.com does not verify the hotels listed on their website? I am requesting a full refund for my two rooms booked via hotels.com. I will follow this up with a phone call and emails from hotel.com with my reservation numbers, fully paid.

Staff helpful and polite Weak internet, toilets damaged, tv remote control missing