Hampton Inn and Suites by Hilton Saint John

great service and clean room

Room clean, staff friendly

Room and staff were great!

Staff was just deluxe, everything was clean, facilities getting a bit tired - especially the bathrooms (showers and toilets).

Very clean environment. Friendly staff

Cody at front desk was an ACE! A problem solver, a peace maker, a fantastic host and deserves a RAISE after last night. We received a complimentary upgrade on our initial booking. The jacuzzi suite?! AND a late checkout? We were tickled pink!!! We were just happy to be away for a night. I joked with Cody as I was headed to the elevator about how my last stay in one of the king suites, we had the loudest most disrespectful family staying above us. And laughed it off, assuring me the hotel was quiet on a Monday night, hence the lovely upgrade. We head to the room, it smells fresh, it’s airy and spacious. The tub is clean, lovely bathroom. Blackout blind is perfect, the sofa bed could be replaced for esthetic purposes but I don’t care about that. The bed… not my favourite feature. Hard and springy. I was looking forward to relaxing BIG TIME. We unpack, have a shower, slip into the comfy robes and sit down to eat when… The ceiling almost caves in from the rumble of people running and jumping and tumbling. The walls are shaking. Out of all 5 rooms rented out in the place on a Monday night!!! I couldn’t believe it. Spoke with Cody 3 times between 4:30pm and 10:00pm before they got moved out to the first floor somewhere. I felt terrible for Cody, he was so nice and offered me a comp mini bubbly and some soft soft drinks. He assured me they’d be moved. I spoke to Expedia, I did get a little credit but all and all. We couldn’t sleep after that, bed was 👎

Everything was great but I would warn anyone on planning having a birthday kids party I was informed by staff that you can now be charged a birthday party fee pretty disappointing considering locals have been using this hotel for years to host birthday parties

Chambres confortables et personnels très gentils

Clean room. Convenient location

Clean room, lots of towels, friendly staff, great breakfast.

Staff was absolutely pathetic with kids, my daughters birthday and she was in tears form be yelled at by an employee. I will be filing out a form and requesting money back . When arriving check in was a 1.5 hr process as there machine would not process credit cards . Not just mine . There was others having issues as well . Forcing us to either drive 4 hrs back home and ruin our 10 year old daughters birthday and new years or make phone calls to try and get a credit card number from family to pay a 50$ deposit for damage . I have stayed there everytime we go to city ( ALOT ) I will never stay here or book with this hotels app again .

All the above. Very pleased.

Clean room, friendly staff, fun pool and slide

Very nice stay

Room was clean in a strategic position bear the pool, fitness room... we had unforgettable moment in Hampton inn saint John. We liked the pool and the hot tub. My wife and I profited from the fitness equipment. The hotel is well located at the middke of shopping centers and restaurants. The staffbwas very cheerful and respectful.

Clean and comfortable room, helpful staff, good breakfast.

Great stay

Great overall experience. Clean room, good breakfast, friendly customer service. Best value for money I’ve seen in a while.

Clean room, comfortable bed, has bacon some mornings

The room was very clean and comfortable beds. The two female staff members at the front desk were very polite and accommodating. I mentioned some late evening noise on the upper floor and it seemed to be promptly addressed. I would definitely stay at this Hampton again, when travelling through St. John.