Holiday Inn SYDNEY - WATERFRONT by IHG

Hotel undergoing renovations which we were not made aware of at booking so no laundry facilities or leisure facilities. Work ongoing during the day which was noticed. Hotel indeed tired and room showing signs of age although views were good over the marina etc. one bottle of water and two coffee cartridges in room which when two in the room seemed a bit mean but managed to catch one of the staff who happily gave me more coffee. Breakfast was included which was perfectly adequate with lovely staff on hand if anything required. Parking an additional charge at $7 which seemed reasonable but would have thought that could have been waived due to renovations and lack of facilities available. Location met our needs but if we had been made aware of renovations we would not have booked.

The hotel was under renovation which impacted on our stay. Eave restaurant was good but the food at the breakfast buffet in the pub was cold, tasteless and coffee was bad by any standard. We were surprised by the breakfast experience as we had a good experience at this same pub the afternoon before with a very helpful bar tender. The price for the buffet was extremely inflated for the food and service we were given. We have had much better FREE buffet breakfasts at other Holiday Inns.

Everything

Overall the stay was pleasant. The staff at front desk and restaurant were excellent. The property is going through a renovation so hard to truly judge cleanliness but there was a lot of stuff hanging about and elevators were untidy. The fridge in room didn't work and hot water takes a while to get going. Parking was okay but lower lot made me nervous. But the stay met my needs and the room was comfortable with a great view.

We had a great time staying. Staffs were helpful. Our dining experience with buffet breakfast is exemptional. Big thanks to Carol for being so accomodating and setting a great service with a big smile always. The view in our room is beautiful though the property is not as clean as expected because of the renovations going on...The downside part is the parking space because you have to pay a parking fee and will charge you everyday with $7. I think parking space should be included in the amenities and guest should not pay for it.

Everything was excellent!

I felt the staff was a bit cold and unpleasant but otherwise the hotel is clean and well located downtown Sydney.

Great service

Full disclosure, the place was getting reconstructed while I was there. This is a property I have stayed in the past ad might have missed the heads up. The room was clean itself and was fully functioning, do believe this place had a decent shower. for a night stay this a was good place, being down town allowed also for great views all day long and a decent walkscore for things to see and do. the only issue I had was that the laundry service was out of service and that was the main reason I choose that hotel as I knew they had one. This did allow for a fun experience at a local laundrymat. Gym was also down but I am a pool girl and that hotel still has my favourite hotel pool with slide.

Food in the bar is just average, the hall ways are loud and sounds travels.

The location is ideal. The hotel is in the process of renovating the building and this distracted from my stay. I was not made aware of the renovations when I booked my room. Too bad. Also, I was under the impression when I booked that parking was included. When I checked out, I was billed for parking. An unanticipated expense.

An all round great stay in a wonderfully located property. The breakfast is also top notch. We would definitely stay there again.

We love staying here

Our stay at the Holiday Inn Sydney - Waterfront was excellent from start to finish. The location is perfect, right on the waterfront with beautiful views and easy access to everything in the area. The room was clean, comfortable, and well-maintained, and the overall atmosphere of the hotel was welcoming. Staff were friendly, professional, and made the experience even better with their helpful attitude. Everything about our stay met or exceeded expectations.

The hotel Is not under renovation it would have been nice to know this

We stayed during March Break, the hotel was nice, pool was great and breakfast was really good. I am totally okay with kids having fun during the March break, however, we were up most of the night due to kids running down the halls, screaming and banging on all the doors. We went to the desk twice and the response we got was “we apologize it is March break”. We have a four year old with us, who was unable to sleep due to other peoples kids not being able to follow the rules.

When we arrived, there was a hidden pet fee and parking fee. It was 2am, not in the mood to argue. We got to our room and had smaller beds than what I paid for. Exhausted, whatever, there then was a party in the room next door. I don’t mind noise, but they kept banging on the walls and was quite literally shaking our headboards to a point we couldn’t sleep. At 4am asked the front desk to talk to them. Unfortunately there’s not much they could do. Only stayed 7 hours because of the inconveniences.

I stay here because of the food. I get it's being renovated, but even with that there are no operable windows and the air isn't exchanged. Parking is also a misery and worse, you pay for it. I'll also note that this hotel doesn't have charging options for vehicle if you're into that.

New renovated room. Friendly staff. Great location.

Property was very dated and still charged high pricing. Slow elevators, dark hallways with stain carpet. Nice view of the water. Great entertainment at the onsite pub but no local beer available for purchase.