Holiday Inn SYDNEY - WATERFRONT by IHG

Rooms were okay. Clean but bed was very squeaky. Undergoing Reno’s so halls and elevator was very grungy. Restaurant was very nice

Under renos common areas were dirty but room was clean! Some amenities were closed due to renovation. Room was ok…. Large room could have used a better arm chair..

Property is being renovated, and they're doing it not floor by floor but scattered so no floor was with out noise or work going on. That being said the renovations are good. The location was really good close to restaurants and sights to see. Staff was more that willing to help and guid you.

Under renovations. Too many barking dogs on site for us.Breakfast was buffet & was ok.

The hotel is currently undergoing renovations. It does not help the atmosphere but they only start around 8 am so it did not bother us much. At first we were put in an old room that had not been renovated yet. This room really did not meet the standards for the amount of money they ask for it. Wallpaper letting go of the walls, airconditioning that would not turn off, dirty carpets. After we requested a room change we spend a second night in a renovated room that was great. (Our sleep not so much since unfortunately the smoke detector in the room next door was activated at 01:30 am but can't blame the hotel for this). The staff at reception and during breakfast was also hit or miss. The people who helped us with the room change were great. But the employee who checked us in did not even bother to explain where or when breakfast was nor did he tell us that it was paid parking. And one of the ladies during breakfast was not particularly motivated. All in all not the greatest stay. Hope once the renovations are completed all staff members are motivated to do a better job as well!

Service staff in the kitchen are wonderful. The room view was excellent. Now the not so nice. Customer service manager Chau, is unprofessional and overtly arrogant. Snearing while chewing his gum he openly muttered how staff were going to hear from him about doing their job. Prepaid meals not readily available. The entire hotel was under renovations, not just the fitness facility. This caused noise and elevator disturbances on a consistent basis. Noise in the hallways, slamming doors and arguments were not dealt with informally and timely by management.

Bed was great, room was clean and convenient for everything. Was irritated at being charged for parking. That was a surprise given free parking on the street on weekends.

Hotel undergoing renovations which we were not made aware of at booking so no laundry facilities or leisure facilities. Work ongoing during the day which was noticed. Hotel indeed tired and room showing signs of age although views were good over the marina etc. one bottle of water and two coffee cartridges in room which when two in the room seemed a bit mean but managed to catch one of the staff who happily gave me more coffee. Breakfast was included which was perfectly adequate with lovely staff on hand if anything required. Parking an additional charge at $7 which seemed reasonable but would have thought that could have been waived due to renovations and lack of facilities available. Location met our needs but if we had been made aware of renovations we would not have booked.

The hotel was under renovation which impacted on our stay. Eave restaurant was good but the food at the breakfast buffet in the pub was cold, tasteless and coffee was bad by any standard. We were surprised by the breakfast experience as we had a good experience at this same pub the afternoon before with a very helpful bar tender. The price for the buffet was extremely inflated for the food and service we were given. We have had much better FREE buffet breakfasts at other Holiday Inns.

Everything

Overall the stay was pleasant. The staff at front desk and restaurant were excellent. The property is going through a renovation so hard to truly judge cleanliness but there was a lot of stuff hanging about and elevators were untidy. The fridge in room didn't work and hot water takes a while to get going. Parking was okay but lower lot made me nervous. But the stay met my needs and the room was comfortable with a great view.

We had a great time staying. Staffs were helpful. Our dining experience with buffet breakfast is exemptional. Big thanks to Carol for being so accomodating and setting a great service with a big smile always. The view in our room is beautiful though the property is not as clean as expected because of the renovations going on...The downside part is the parking space because you have to pay a parking fee and will charge you everyday with $7. I think parking space should be included in the amenities and guest should not pay for it.

Everything was excellent!

I felt the staff was a bit cold and unpleasant but otherwise the hotel is clean and well located downtown Sydney.

Great service

Full disclosure, the place was getting reconstructed while I was there. This is a property I have stayed in the past ad might have missed the heads up. The room was clean itself and was fully functioning, do believe this place had a decent shower. for a night stay this a was good place, being down town allowed also for great views all day long and a decent walkscore for things to see and do. the only issue I had was that the laundry service was out of service and that was the main reason I choose that hotel as I knew they had one. This did allow for a fun experience at a local laundrymat. Gym was also down but I am a pool girl and that hotel still has my favourite hotel pool with slide.

Food in the bar is just average, the hall ways are loud and sounds travels.

The location is ideal. The hotel is in the process of renovating the building and this distracted from my stay. I was not made aware of the renovations when I booked my room. Too bad. Also, I was under the impression when I booked that parking was included. When I checked out, I was billed for parking. An unanticipated expense.

An all round great stay in a wonderfully located property. The breakfast is also top notch. We would definitely stay there again.

We love staying here