รามาดา บาย วินด์แฮม เวสต์ เอดมันตัน โฮเทล แอนด์ สวีทส์

About the only thing decent, is it was recently renovated. Otherwise, you might as well stay in any of the run-down motels that are next door. At least I would expect stained towels, if there are any, and would have brought my own toilet paper and Kleenex, if I would have known they stock newspaper for that. Hear every noise from your neighbours, and room was hotter than hell itself. Can’t even get in the front doors, unless someone opens for you, as they are locked at all times, even to go check in. Thought Wyndham was better than this…. Will NEVER return.

The restaurants is closed and they have no intentions of opening it again. Continental breakfast had limited but fresh items. No gluten-free rooms are clean. Wi-Fi was acceptable. Staff was friendly and it was quiet.

Hallway creeked every time someone walked by, could hear other guests walking around on the next level the dishs rattled when they walked around. There was a sign on the front door that that the door was locked for our protection during the day, lots of sketchy people around was worried my vehicles was cc going to get broken into.

The room was spacious and comfortable, with two beds, a kitchen, and a large TV to watch. The bed was very comfortable, and we also enjoyed using the gym for some exercise. The only downside was that the location felt a bit sketchy, as we saw two homeless individuals at different times.

Staff were helpful and room was clean. Definitely a budget build as there were quality issues in construction, but nothing detrimental to our stay. (Floors super uneven, door handles faulty, shower head loose, curtain rod precarious, probably not properly insulated as you could hear rooms above) over all would stay again.

Scary because there is problem in the room balancing..also the receptionist person not welcoming he look like angry person or don't know how to talk to the people nicely...i will never go that hotel again 1 of the main reason because of that person..we were family with 4 and i just felt receptionist kind of ignoring us also i have call twice on that day he just don't know how to greeting people.

Clean and courteous, almost perfect. Central location close to West Ed mall and Costco. There was McDonalds and A&W close as breakfast was not included. Our room had a kitchenette with pots and cutlery/utensils for 2; mini fridge and induction top/oven. If we were to stay longer this is a great setup! And the over-counter oven vented outside! Not into the room so you could cook most frying foods. Looks like it was recently renovated. Room was spacious and clean. Ample parking in the front and back. Could us a table in the middle of the room. Negatives were,didn’t have enough bath towels, nine in the room when we checked in around 2:40 and didn’t have any or extra when requested. The body wash was out, luckily we brough extra soap. We would stay again, hopefully the little things will be addressed. There is a large room on the main floor that would accommodate breakfast. The workout room in the basement is abit of a odd set up but there was adequate equipment.

Friendly

Friendly staff especially Front Desk.

Clean and nice hotel

Yes

Room was tiny, flooring was not level, poor lighting. Overall just a very very cheap put together place.

Excellent service — Hamza is very helpful and the staff are very friendly.

The room was spacious. The staff was friendly and professional.

Unfortunately, our experience was a non-pleasant one. The mini fridge in the room was broken and dirty. There was a left-over used sponge left on the kitchen counter. We could hear a dog hauling all night from the room above, and the next morning when trying to shower, there wasn't hot water. All these was reported to the front desk from the moment we arrived, I requested to move to another room, but the lady at the front desk replied they were at capacity. When calling them know about the lack of hot water, I was asked to try turning the shower handle the "opposite" way as some showers had them the opposite way, or to keep the water running for 10 to 15 minutes! The water wouldn't get warm and considering we had to be at our appointment soon there wasn't time for us to wait any longer so therefore, we took a cold shower. At the checkout, I expressed all facts and requested for a refund for the night. to what the front desk attendee said I should contact Expedia directly. When addressing the cold-water situation, we saw someone from maintenance coming out from the elevator, nodding in silence to him. Then I was asked to go back to the room and check the water with both of them. When asking some of the customers at check out if they had encountered issued with the hot water themselves, a couple of them said, yes. The front desk employee was rude, careless and made some racist remarks. Terrible experience. I deserve a refund for.

We were not informed that when we arrived at the hotel that we’d have to call for a staff member to let us in. It was -35° when arrived and the front desk attendant just stared at us until after we took out our phone to call the number posted on the door. Then the same staff member did not inform myself that I needed to pay the deposit still, he just asked for the credit card I used to book the room - I had forgotten after our long drive as we are from out of town, over 300km drive on ice roads- card declined he tells me and I asked why he was trying to make a payment as the room was already paid for, oh for the deposit, should of told me firsthand and I would of made sure that card had the funds. I’ve always been informed FIRST that the deposit needed to be paid or would be put on my credit card. Cleared that up and said next time tell the customer what you are doing with their credit card. Also there was ZERO parking for our lifted pickup. I won’t be staying here again.

The room looked nice, had stain on the walls and doors though. Parking was horrible, not enough room. It also took a while for the shower water to warm up, sink water never got warm…. Warm not hot.

Host Harmaza was amazing, give this man a raise!

The staff at the front desk were not friendly at all. The hotel had a very musty smell! When I went to use our washroom there was orange stuff and mold on the bottom of our toilet paper. Will never stay again

Our stay was good, but we paid for a queen bed and our bed was smaller.