I booked this property through Expedia thinking I was getting a budget-friendly hotel “located on a campus.” Nowhere in the listing did it clearly state that this is active student housing, with students living in the neighboring rooms and roaming the halls. It felt like I was staying in a dorm, not a hotel or aparthotel.
The biggest issue? No working air conditioning in the guest rooms during peak summer. I raised the concern twice with the front desk and was told it was “being worked on.” On the second visit, a student staff member openly admitted they turn off the A/C in guest areas to save money. Meanwhile, the common areas and staff areas were fully air-conditioned. We were forced to check out a day early because the heat was unbearable.
I had to cancel parts of my trip due to the extra cost and stress of dealing with this mess. This stay set me back financially and ruined part of what was supposed to be a fun and relaxing trip.
Expedia should reconsider listing this property unless it’s clearly disclosed that it’s student housing with unreliable A/C. This was a completely unacceptable experience, and I would never stay here again.