เดอะ แกรนด์ ยอร์ค โตรอนโต

Very clean, very prompt responses to questions. Great location. Definitely recommend.

Está cerca de la estación Unión y de la torre CN

The room was clean and cute. Nice view. The bed was very comfortable. Check in is very easy. Great location for downtown events.

Staff was great and helpful. Room was nice and clean

Muy limpio todo igual que las fotos el lugar muy céntrico y con lindas vistas

Tv with cable channels so I could watch sports NFL NHL

I was under the assumption that was booking a hotel with an apartment-style room. No, this is an appartment. Thus, the pre-check-in procedure was not expected and required some extra steps. The renter was forthcoming and tried to contact me, I ignored thinking I could get everything done on location. I know how this property works now and will be better next time.

Upon arrival the key wasn’t ready so I had to wait for a staff member to bring the key which took 20 minutes. The place is very small so if you are a group of 4 be prepared. There wasn’t enough washcloths or blankets for 4 people. The place was insanely cold and it took hours to warm up after adjusting the heat. The sink in the bathroom has no cold water only scolding hot. So you have to leave the bathroom to wash your hands in the kitchen. And there’s no parking, you can parking in the parking garage located beside the building but it will cost you minimum $30. And you can’t leave or you will be charged again.

I have nothing but words of gratitude for this wonderful place and its excellent staff. We stayed there for two weeks to celebrate Christmas and New Year’s as a family, and without a doubt, it was the best choice we could have made. The place is exactly as shown in the pictures—clean and with all the amenities we could even imagine needing. It is fully equipped with kitchen utensils, cleaning supplies, bed linens, towels, and more. You can truly tell that they have taken the time to make your stay as comfortable as possible, and in my case, it absolutely was. I had no issues at all during my stay. Even before, during, and after our visit, I was in constant communication with the staff, who were extremely kind and quick to respond. All my questions and comments were addressed promptly and very politely. The place is ideal not only inside the apartment, but the building itself as well. The location is fantastic if you plan to stay in Toronto—close to the CN Tower, Scotiabank Arena, and Union Station—which made it very easy for us to walk everywhere and truly enjoy the city. I am deeply grateful to the entire staff for all the support, and you can be sure that if I return to Toronto, I will definitely stay with you again.

Nice apartment excellent location. Easy access to Union Station, Scotiabank Arena and thr PATH network.

Le logement était très propre et a une vue magnifique! C'est très apprécié qu'il y ait du détergent à lessive, café, liquide à vaiselle, savons et shampooing à notre disposition :)

First it was suppose to be a honeymoon suite which it wasn’t. Small bed, small room no hot tub and no pool.

Great place

The problem was a checking The code to have acces to the key doesnt work, any help from you. The concierge called you and he help me. My internet and my message no work. Frustration

Great location and the unit was as expected. Communication with the staff was outstanding.

I didn't have internet for my entire three day stay. On the first day, I had to spend an hour calling and texting customer service to convince them that the internet didn't work, as they had me search all the drawers and closets in the unit to look for a router to turn off and on again (which I did, and it didn't work). On the second day, they had technicians come in the unit to investigate while I was away, and they found that it was a problem with the ISP and couldn't be fixed until after my stay. On the first day, as compensation, they offered to let me check out up until 1 p.m. instead of the usual 11 a.m., which I couldn't use because I had to leave in the morning. In my opinion, even if I were able to use it, the offer wasn't very useful or compelling. They repeated the same offer the next day even after I told them I couldn't use it, which was an added minor annoyance.

Great location, great room and reasonably priced. Can’t complain! Minor detail: was a bit tedious with the check in process, but I still give it 5 stars.

Room was cold. Heating was off when we arrived. It would be more comfortable if the Heating was on before our arrival

Excellent room

The place can use some deep cleaning. The sliding door of one of the bathrooms was so hard to close and open. There's not a lot of cooking pots and pans. There is only one elevator working. Otherwise, communication is good and the place is near where the conference I was attending.