Staybridge Suites WEST EDMONTON by IHG

breakfast wasnt good, wasnt bad, parking was fine

Yes but eggs were not as much

Breakfast is good, hot dishes are not much but they made some changes in the food. Staffs are wonderful and nice, they tried the best to help us with what we need. Room are clean but just the refrigerator is quite noisy. It is hard to sleep with the noise.

We had a great stay. We had the queen one bedroom suite with a kitchen. Both rooms were extremely spacious and the kitchen was fully stocked with everything needed to make a meal and store leftovers. We even had a dishwasher There was daily maid service.

third time staying here, family with small children. Staffs are always so friendly, rooms are spacious and clean. Quiet property, convenient location, clean pool. Breakfast is always so good as well. Thank you:)

Yes

The hotel was great, the room was top notch.

We had a nice big room , excellent price , not far from all the stores we needed to shop at plus the West Edmonton Mall !

The rooms were so spacious and the beds were comfortable! Very nice and clean rooms! I would highly recommend staying here

Breakfast was amazing. Room newly renovated. Great place.

Nice room, location and breakfast.

Clean room, spacious, well equipped kitchens

It was okay. The pool had cold water was not enjoyable. The room stayed warm even though the heat was turned off

Kitchen was adequate for 2 people.

It was good

Room was spacious and clean. Great breakfast. Renovations ongoing but did not effect our stay. Great hotel.

We loved Eden at front desk she made our stay just the best experience I have ever had at a hotel, so friendly and helpful there should be a Eden at everyone of your hotels

Large clean rooms and friendly and helpful staff.

Room cleanliness was good, amenities were nicely maintained, and the breakfast was adequate. The linger sewer smell throughout the whole lower level was off-putting, there was maintenance going on directly above us throughout the day, and the customer service was bad. Let me explain; we booked the suite as we had a child having surgery in Edmonton on the Monday. We wanted them to be able to sleep comfortably when we got back from the hospital while the wife and I sat in the front room. All was good until the construction started at 11am. We asked front desk about maybe switching rooms, or getting construction to switch rooms while our child recovered in bed. The response was, and I quote “ you booked through Expedia, so we can’t help you”. That’s not customer service, it doesn’t matter who I booked through, you are getting my money, help a brother out. Either way, we made do, but because of the negatives (two of which could have been rectified) I have to say 2/5 stars

We were charged extra for bringing a pet and was not aware until we arrived. We were put in an old room but was still decent. Breakfast was good and everyone was courteous. Great location if you have pets.