The Loft House - Quartier des Spectacles

The loft house was very spacious for our family of 5 - there are 2 bedrooms with 3 double beds and a huge living, dining area. The bathroom is also very big and spacious. We enjoyed the central location, on Rue Sainte-Catherine with lots of eateries and bars, and the main shopping district is an easy walk away.

I cannot recommend this property. The Loft House bills itself as a 4-star property. It is not. At least not as currently managed. The room we were in seemed either unfinished or poorly finished. The price point for what was received is far too high. I don’t know if the management is still trying to finish the room or to figure out how to operate it, but the experience was unacceptable. In terms of the experience of staying in the room, the room seemed tidy enough at first, but after some looking around, it was clear that there hadn’t been much attention paid to making things nice for visitors. The common space was large and open, but quite echoey and in need of an area rug to soften sound. In the bedrooms, there were three queen beds, but for some reason only three pillows. The remote control for the television also did not work so there was no way to use the device. Finally, there were open spaces at the top of the wall between the two bedrooms that let through light and all noises between the rooms. In the bathroom, there was a laundry room without a door on it, but the laundry room was messy and had bags of laundry sitting around in it. It seemed like it was for the use of the property management or cleaners and should be closed off and locked. In the various cupboards in the bathroom, there seemed to be a variety of cloths and cleaners just thrown haphazardly in. Finally, while there were enough towels for us to shower with, there were no hooks or rods to hang up us

charged an extra 200 a nght for a 12year old family member because weexceed four peolpe. Bathroom had teo sinks. One had no water one only triucled water. the washing machine in the unit did not have the drainage connected. so when we ran the washing machine it drained on to the floor. dryer had towels and other laundry from a previous tenant. Contacted Hotels.com and spent 45 minutes oin-line trying to remedy and was told that the owner could not be reached and to clean it ourselves. Was promised a 150 credit/coupon via email that I never receieved . Will continue to contact hotels.com in order to receive a refund of 1 full night including the estra 200 charge for an extra family member, the place is worth at best 200/night. when everything is correct . it is worth 50/night with all the issues experienced