Diego de Almagro San Pedro de Atacama

The rooms was ok although a little dark inside and the fixtures and fittings a little old and could go with upgrading. There was no AC which meant it remained very warm overnight. The blankets would benefit by the colours of many of the Atacama local artefacts. Rooms were clean though. Food was ok although breakfast was excellent. Location is good to get into town but it remained quiet at night. Pool is great but they could go with a few more umbrellas and seating around the pool.

Basic room with no air conditioning, overpriced in my opinión. Reasonable breakfast and lots of secure parking.

I would rate this hotel just one star. And in the first place, because of the front desk service. The front desk staff is not helpful at all. Only one man, Jose-Louis, really helped us, and this is the reason for the second star. The other man, unfortunately, I didn't ask his name, answered almost all our questions with a "stone face" and very simple way - I don't know. The same was the next day with others. The entire staff needs to be trained on how to smile, use such words like "please", "sure", etc. If you are in the area for your very first time, it is a common thing to ask the front desk for some suggestions, advice, recommendations... And the answer - I don't know - is the last thing you want to hear in such a small town like San Pedro, with just the one short main street. But the biggest disaster is their bed. It is extremely uncomfortable. A sagging cheap foam mattress, rocky pillows, so I got the back ache at the second night. Sorry, there is something else good about this hotel - the breakfast is OK. Not great, but it's OK. And a lot of crowing roosters all night through...

El Hotel es grande, y la alberca, y cerca de la valle principal

This hotel was terrible. Most of the staff at the front desk were not helpful. The food in the restaurant was overpriced and had a very limited unimaginative menu. We got a sandwich to go and it wasn’t even edible. WiFi is only available in common areas and is very slow. The doors to the room would not close quietly so every time a door was closed it echoed through out the corridor. There was a smell throughout our entire wing that smelled like raw sewage. We were told a room had flooded and that it would be fixed the next day but the smell lingered our entire stay. When we arrived, it had rained for several days and there were pallets making a walkway to the wing of our hotel room. They were not stable, and no one offered to help us with our bags or show us the entry that di not require walking over them. They were very dangerous and a simple concrete slab could have remedied the problem. Maddie and Catherine were the only bright spots of our stay. They both went above and beyond. They should train the other staff in customer service. I would not recommend this hotel to anyone heading to San Pedro de Atacama or any of the other hotels they have. They obviously don’t care about the quality they offer their guests.

Gostei bastante do hotel, só achei ruim ser carpete no quarto...

Quarto bom, mas sem ar condicionado

Convenient, pool was great but only open 12 to 8pm. 10000 for a towel .Breakfast buffet was good. Some areas are a little bit ran down. All in all its pretty nice.

Rude reception staff member. There are other comments about him so I won’t bother to add to them. We’ll never stay at a hotel with this chain again

Quarto e banheiro muito apertados. Mal tinha espaco para a minha mala e de meu marido (e eram malas de bordo). Adicionalmente, nos deram 2 camas de solteiro em vez de 1 de casal alegando que o hotel estava lotado e nao havia outro quarto. Por sorte era apenas 1 noite de estadia. Na semana anterior nos hospedamos por 5 noites neste mesmo hotel e o quarto era espaçoso e cama de casal.

O lugar é incrível, oferece conforto, bom atendimento e espaço nos quartos.

Bom custo x beneficio. A localizaçao é otima

Location very good and lots of space to park. Bed was comfortable and I think it's a good place to stay. If you want to have good access to the town of San Pedro. It's quiet. The staff does a good job but not over the top. What I did like about the property was that I could put my rental bike in the room. So my car was parked securely on the property and I used my bike from this transport. All in all I could stay and I recommend it.

Great location, good breakfast and great staff.

El personal muy amable y la localización muy buena. El tener piscina es un extra muy bueno cuando vuelves de excursión.

Great location in the centre of town and lots of space in the room and hotel.

We loved this hotel! The room was very clean and the location was excellent.

Misleading information , rude staff manager , below motel quality rooms

The rooms are clean, but very stressed. Staff was wonderful and were very accommodating.

Das Zimmer war ruhig und ausreichend, das Bad aber recht klein. Es hat manchmal sehr lange gedauert, bis das Zimmer gemacht wurde. Die Lage war sehr praktisch nah, ohne durch Lärm beeinträchtigt zu sein.