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친절한 응대

Room is too old need to renovate

Ok units, a bit old, need to renovation to catch up with competitor and time

The unit was huge and comfortable Conveniently connected to a mall. The GM was very efficient and the hospitality was great A must stay if ever in Shanghai

隣にデパートがあり、食事、スーパー、映画館もあり、かなり便利です。

Service was excellent but facilities a little run down and the mall was a local mall undergoing renovations so a little loud from our room

Dissapointed that bedsheets were not changed during whole stay 5 night! Room was smelly and looked a bit run down. The aircon rather noisy and a nearby construction site noise was too much.

Grace was helpful in finding me a room that was clean and located not to the last room of the floor.

공사중임 환장할만한 리셉션 좋게 말하면 고풍스러운 나쁘게 말하면 낡은 고급호텔 위치가 애매함

好評

오크우드라길래 기대하고 갔는데 정말 별로였어요 방은 넓고 큰데 주방이나 테이블 등등 먼지에 위생상태가 별로였고 특히 욕실은 벽도 지저분하고 물때가 껴있어서 샤워하기 꺼려질 정도였습니다 수건도 바꿔줬는데 자국있는 지저분한 수건이 오기도 했구요 지역자체가 레지던스 지역이라 외국인 투숙객 거의 없고 중국분들이 장기투숙하는 레지던스, 아파트 느낌이었습니다. 조식도 그럭저럭이었는데 거의가 중국인 노인부부들이더라구요 ㅡㅡ 근처에 있는 지하철 11호선은 지옥철입니다 출퇴근시 이용시 넘 사람이 많고 혼잡한 노선이었어요

Cleanliness could be improved

Laxuary facilitates, the room is large and nice view. Receptionists are polite and good service. However the hotel location on the map of Expedia is totally different place.Hope to revise it.

中心地からは少し離れているが、快適なホテル。 レジデンスなので、調理器具なども充実している。調理に必要な油も貸してくれて、無理なリクエストにも快く応じてくださった。

Room was nice, mall next door was convenient. Don't eat at the hotel though.

観光中心エリアではないけれど、静安寺などへバスで1本で行けるしタクシーもすぐつかまるエリアなのでちょっと静かにステイしたい人にはおススメです。60平米超とお部屋も広くキッチン、洗濯機もついていて自分の部屋のように使えます。ベランダに椅子もあり夜帰ってきてゆっくりできるので定宿にしています。 隣のモールには地下にスーパー、パン屋さんもあり、上にはカジュアルなレストランにカフェもあるので、 ご飯にもお茶にも困りません。一人でも入れるので、ビジネスで行く人に向いているかもしれません。 中国ではシーツやタオルがよくよく見ると汚れてる等、結構ありますが、ここでは一度もなく、安心できるホテルです。

Appartamento bello e grande, ma un po' vecchio: un po' di odore di chiuso e qualche piccolo insetto (forse tarme). Il lavandino aveva lo scolo molto lento. Trovato anche qualche capello di donna in bagno. q Quindi la manutenzione e le pulizie potrebbero essere migliorate. Nel complesso non male.

キッチン、洗濯機、大きな冷蔵庫が常備されておりますので3日以上の滞在に便利です。隣接するビルの地下に食品スーパーがありますので、食材、飲料水、お酒の確保に苦労しません。日本語対応はありません。 フロントは1Ｆエントランスではなく5Ｆにあります。

Overall okay experience with lots of space; however, the price and the service doesn't make it a excellent deal.

The reason I am rating this Oakwood a 1-star is because of the night front desk staff. She was extremely rude~I have never encountered a hotel staff this rude and I travel a lot for work and pleasure! For almost $250/night hotel, I wasn't expecting this terrible service. We got to the hotel late at night (almost midnight) to check in after a long flight. We're a family of 4 (2 kids of 11 and 16 years old). It is our first time in Shanghai so we had a few questions about the area but she said she doesn't speak English (and did not even try to help answer any of our concerns). We also had a flight to Beijing early morning, and we had to leave the hotel at 5 am. This same rude front desk staff was so upset because we had to wake her up to ask for help with a taxi to the airport. I will not stay here again~very disappointing for we stayed at other Oakwood in different Asian countries and the service was so much better than this one in Shanghai.