แชงกรี-ลา เชียนตัน, ช่างไฮ้

Helpful staff nice clean new property

This hotel fell far below expectations given its reputation. I arrived early in the morning and asked if early check-in was possible. I was told it was, so I came back at the given time, only to be told it wasn’t available, and I ended up waiting over an hour. When I returned from outside later, I found an apology note and some fruit in the room, presumably as compensation for the inconvenience. However, I noticed dust on the fruit, which was disappointing. The next morning at the breakfast buffet, a guide directed me to a table, so I placed my room key and belongings there and went to get food. When I returned, someone else was sitting at my table. I called a server, who moved the person to another table. However, when I went to get more food and came back, the same person was sitting there again. I had to ask the server once more to resolve the situation, and this happened repeatedly, making it difficult to eat in peace. Additionally, the staff placed a food waste container next to my table. I asked them to move it elsewhere, but they ignored me. I cannot understand how this hotel holds such a prestigious name. It was dirty, poorly managed, and lacked basic courtesy. What’s the point of being in a good location if the service and experience are this terrible? I absolutely do not recommend this hotel.

All in all was good and the staff were very friendly, it’s just they need to learn e bit more of English language.

출장 중 3일 숙박했다. 모든 것이 좋았다. 다만, 방에 베어있던 담배 냄새는 좀 거슬리는 부분이다. 왠지 수건에서도 냄새가 나는 것 같고 흡연자에 대한 관리는 필요한 것 같다.

제 방은 호텔스 닷컴 리워드 사용한 방이어서 그런지 같은 방으로 예약한 두 사람에 비해서 등급이 낮은 방이 배치 되었습니다. 어메니티도 같은 돈으로 예약한 두 사람은 록시땅이었는데 저는 아니었고, 세면대에 로션도 없고 비누만 있었습니다. 리워드 사용으로 이런 차별은 처음인 것 같습니다. 기분이 좋지 않았고 조식도 호텔 등급에 비해 별로 였습니다. 다양하지 않습니다.

The hotel is brand new, the service is very good.

The room was very clean and the bed was very comfortable. The hotel was very handy for metro,bus and train to any places in the city. The staff were friendly,and the service at the free breakfast was fantastic, I would book this hotel this hotel again without hesitation.

아주만족

I never write reviews, but I have to definetly recommend this Shangri’La. Superb!

It has great amenities and facilities. Convenient location for shopping and transportation!

My stay was excellent! I appreciated Chef Melvin Kong, who was simply exceptional in providing the best service I have received from a thoughtful chef at any hotel around the world. And I travel a lot. I am vegetarian and Chef Kong ensured that specifically requested vegetarian dishes were prepared for me.

Everything was better than expected! Very clean, and the staff was very friendly! The only thing I found disappointing was that there was no halal food available, and places that served halal food often also served alcohol. Of course, this is not the hotel’s fault, but I wanted to mention it.

The staff are very friendly and polite. Amanda served us well during our stay.

Good

This is my third time staying at this hotel. Highly recommend.

Cood

근처공연장에서 공연보려고 예약했는데 진짜 객실 쾌적하고 조식 맛있고 깨끗하고 근처에 대형쇼핑몰 두개에 바로옆건물지하에 블루보틀 세븐일레븐 등등 다있습니다 강추강추. 객실안에 정수기있어서 물 안사도 되는점이 좋았어요 객실 화장실 바닥도 뜨끈뜨끈해서 안춥고, 어메니티 록시땅입니다

Nice staying! The staff are super friendly

A wonderful hotel that is not located in the very center, but it is easy to get to the center - the metro is nearby. and you have to understand that this is Shanghai with a population of 25 million people. It's better to be away from the city center

Room is not very clean, I can see some hair on the floor