โรงแรมเชอราตัน จงชาน

如能提供歐標充電器將顯著提升住宿體驗，讓旅客倍感貼心，有效增加再入住意願

Always a good stay, staff are friendly and always remember me from previous visits. Impressed by how the retain there staff👍

泊車指引不清晰、房間有少少地方未打掃清潔，梳化椅上有乾了的飯粒、房間外時不時有噪音，包括半夜。 應該可以做得更好。

This is the worst experience I have had staying in a Sheraton Hotel. I booked my room for three adults, including breakfast, with the understanding that appropriate sleeping arrangements would be provided. But when I checked in, the reception manager told me that it was a double-bed room only and that if an extra bed was needed, I needed to pay. I said then what was the point of booking a room for three persons and he said it was for breakfast reservation only. He said, from his point of view, there is nothing wrong with Sheraton because the booking was conducted via a third-party website, i.e. Hotels.com. I told him it was not a matter of paying extra money for the additional bed but being a manager, he needed to solve the problem to satisfy the customer's need and not simply say the hotel did nothing wrong. I paid for the extra bed but I told him this RMB233 extra will prevent a loyal Sheraton Hotel customer from booking this hotel anymore. I have now black-listed this hotel and I hope your website takes a look into this matter and improves, like showing an option to add an extra bed should the booking be for three adults and an additional facility pack is needed. If Sheraton's management training is like this, I am very disappointed.

Old hotel

I like the property location as it's very convenient for shopping. It is in a quiet area and has a beautiful view over the river. But the service is only on an average.

Lovely room with a great view. Friendly reception with a free upgrade! Great location by the river. Good for walking about. Interesting Art Museum very close by featuring architecture and design.

location is good

hotel sembra in una fase di dismissione ,, servizi scarsissimi , prima colazione cinese discreta struttura vecchia e con necessita di ristrutturazione posizione strategica

早餐一般，選擇不多

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預備好所有東西前來假期，包括游泳用品！ 到達後只有喺桌面上有個字條寫上 泳池保養！ 後來經理房間升級，升級到套房 但是洗衣機就在浴室內的浴缸旁邊！ 以後唔會再去！ 一間五星級嘅酒店，可以差到咁 另外平台亦都冇通知電郵或者資訊給我 我購買的時候明明是游泳池使用到最後沒有！

地點優越. 面對河景、十分美麗. 早餐豐富. 房間舒適、洗手間 浴室寬大⋯⋯物超所值

The location is great, right next to the river and park with an astonishing view of the city from the hotel. The facilities are clean and staff are very friendly and helpful. Highly recommend!!

Good standard, nice breakfast. Polite and attentive staff

隔音差

房間大堂整體乾淨清潔，停車服務員都很有禮貌，唯獨是早餐餐廳安排有點混亂，不是服務員的問題是整體客人管理上出現混亂 希望下次服務員可以為客人安排座位

I really like the location easy to shopping and restaurants. Hotel room is very spacious and looking out the park and river view day and night are beautiful. Customer services are very friendly and helpful, especially staffs Jennifer Li and Jacky Quan are very friendly and helpful while I stayed in the hotel.

The mattress was very comfortable that gave me very good night sleep.

Clean and nice