Bluesun Hotel Elaphusa

Wonderful hotel, best surrounding. Wellness center with a sea water pool.

Perfecto

Really bad experience! It felt like they tried to rip us off! We’ve travelled all over the world and this is absolutely the worst customer service we’ve ever experienced. We booked a room with mountain view. But there were just buildings and some trees and the room had no balcony as it looked like in the photos. We therefore asked very friendly to upgrade to a room with a balcony. Paying the difference of course! They didn’t have any but told us to wait for two days. They couldn’t tell us what it would cost but the difference on their website seemed okey, so we waited. After two days they still didn’t have a room but told us to come back the next day, then they would have many. They did, but the next day they gave us an outrages price for the upgrade. Almost double the difference between the categories if you checked their website, for the exact same days! We told them this and the unfriendly receptionist tells us it isn’t true and when I show her she still ignores it and talk a lot of nonsense. Finally, she said that the upgrades have a fixed rate anyway. They could have told us the price the first day then!? This was handled so badly. Even more so since it was obvious that the hotel had emptied at this point and there were many empty rooms available, and we were willing to pay!! I asked to speak with a manager but the unfriendly receptionist wouldn’t let me. I’m truly sad they behaved like this, this ruined our entire trip.

Waren sehr zufrieden. Zimmer waren sauber.Personal sehr nett und hilfsbereit.Lage sehr gut. Das einzige minus Punkt geht an das zusätzliche 10% Service gebühr auf Getränke und Speisen.Man mußte immer mehr zahlen.Die Neue Regeln hat nichts mit Trinkgeld an das Personal sondern einfach an mehr zu Kassieren was keiner versteht. Wenn das nicht abgeschafft wird kommen wir nicht mehr.

Beautiful view from balcony and just a short walk to rat beach or 10-15 minutes walk to Bol for an evening stroll with a drink before heading back.

Alles ok

Erittäin siisti huone, henkilökunta ystävällistä ja avuliasta.

DO NOT BOOK THIS HOTEL UNLESS YOU CAN ACCURATELY PREDICT WEATHER. Had booked 2 nights in early September, travelling from Dubrovnik to Brac via ferry. An extreme weather alert for thunderstorms & flash flooding was put out for the entire region from Split to Dubrovnik (including Brac) for 24hrs, so ferry company cancelled the crossing. Being on an island, there is *no other way* to access the hotel. The ferry had been cancelled the day prior to travel, so we were able to notify the hotel 24hrs before our original check in that we’d be arriving asap for the second night of our stay *due to reasons totally out of our control*. After having to shell out for an emergency extra night in Dubrovnik (not cheap last minute), we arrived at Bluesun to a ‘no show’ label for night one, despite the advanced warning, and a FULL charge for the night we were unable to make it to the island for. There’s been ZERO flexibility/understanding/ compassion/basic common sense from Bluesun regarding refunding the night we couldn’t attend - I understand hotels have cancellation policies, but in the exceptional circumstance of an extreme weather alert that lead to cancelled transport? Corporate GREED at its finest. Imagine booking 3+ nights at a Bluesun hotel that were all affected by weather. That’s a lot to lose. Disgusting customer service. AVOID. PS - maintenance might want to check behind reception for a black hole that swallows personalities. All the charisma & warmth of two rusty tin cans.

We stayed 3 night amd we where verry impresed. Was not diclosed when putchased from expedia but not just the brekfast, the dinner bufget was included also

The hotel is lovely and comfortable however 70% of the guests were under 5 - it was impossible to relax around the pool or eat in the resturant without the constant noise of multiple children playing up. I’m not one to complain and I don’t dislike children at all! (I completely understand that kids have their moments but you just couldn’t get away from that ever) I’m just dissapointed as I was really looking forward to getting away and relaxing but sadly it felt far that and it’s a real shame as Bol is beautiful and the hotel was lovely.

Grande, ben organizzata, ottimo ristorante, ottimi servizi

Staff were amazing. Really enjoyed my time there

Joli hôtel bien placé avec piscine et spa. Massages très agréables, buffets très complets. Dommage que la plage ne soit pas incluse. Hébergement qui convient plus à des vacances en famille (très bruyant) avec enfants, mais attention au nuisance de cigarettes sur les terrasses.

It’s a really nice and clean hotel but the experience didn’t feel that personal. The buffet has plenty of choice each day which was great, but if you want lunch you are limited to the pool bar only as the restaurant shuts and no drinks are included. The kids club is really limited and there weren’t really activities by the pool despite being shown on the schedule, we selected the hotel because it had a kids club, but neither of our children would go :( I think it’s a real shame that things like the indoor pool, bowling etc are an additional cost considering the price of this hotel. The location is great, you can walk to the Port and the beaches so easily. We found some amazing restaurants close by, Noa being our fave!

Amazing location and beautiful rooms . Great breakfast buffet. Will definitely go back

This hotel is simply stunning, set on one of the most beautiful beaches imaginable. The location is perfection just a leisurely 5–10 minute stroll brings you to the finest restaurants along the sea walk. The property itself is truly unique, offering an experience unlike any other. It offered the best of best of everything you ever imagined from a beach getaway. The pool as well was stunning. Definitely worth your money. The breakfast buffet was beyond magnificent.

This is a large resort property, lots of activities for everyone, close to town, close to beach and the property has a pool. Very walkable and the walk to town is under beautiful trees. loved the beaches so relaxing.

Generellt sett överprisat givet att hotellet är ganska slitet. Beskrivningarna kring vad som finns tillgängligt på hotellet är inte uppdaterade. Finns ingen privat strand, inga solstolar på närmaste stranden, ingen basketplan, med mera. Personalen är typiskt sett jättetrevliga och hjälpsamma, frukostbuffén är jättebra och poolbarens maträtter var helt ok! Receptionen däremot är bemannad med medarbetare som redan i början av säsongen var trötta på sitt arbete….

The hotel was spacious and very family friendly; however, there were a LOT of people and LOTS of small children. I love kids, but it was loud. We were a family of four (14 yos). The hotel is very close to the beach & the beach is beautiful. Unfortunately, we had no view (just a wall - didn't bin the ocean view). The buffet is packed with people. I ate breakfast at the buffet, but dinner was too hectic for me. There are plenty of places nearby that are more chill/enjoyable. Location is great. I would likely check out one of the other nearby hotels (Bretainde looked very nice) next visit though.

Die Unterkunft aber vor allem das Personal ist super professionell und nicht aufdringlich. Du kannst den ganzen Tag tun und lassen was du willst. Mir war allerdings nicht klar, dass das Hotel nur aus Familien mit Kindern besteht und somit ein gewisser Pegel an Lautstärke gegeben war. Die Aussicht, das Meer, das Essen und das Personal in allen Bereichen war wirklich eine 10/10. Das einzige was ich wirklich bemängeln möchte, wofür das Hotel allerdings nichts kann, ist die Tatsache, dass die Gäste sich zu den Essenszeiten wie Tiere verhalten, da nimmt keiner Rücksicht auf den anderen, hauptsache der eigene Teller ist voll. Da gibt's auch kein Danke an den Koch oder die Angestellten. Das empfand ich als unhöflich und nicht sehr wertschätzend.