Crowne Plaza COPENHAGEN TOWERS by IHG, an IHG Hotel

Fantastisk morgenmad, glimrende fitness og god restaurant

Service acceptable. Receptionist at check-in was fantastic. Some others keep to bare minimum. Complained about AC not working, was never fixed. Ended upp (not) sleeping in a very warm room. Fairly clean room, just some stains on carpets Breakfast very good.

The Good: The downstairs decor is great with plants and trees, and the check-in was easy and friendly. The growth areas: There were multiple areas of stained areas or dirty sports in the rooms on the chairs, counters, and walls. Although the front desk could be reached by phone, it felt like we had to walk down to speak with them before they took action to get things done. Last, the glass door in the shower is way too short. It's really diificult to keep water in the shower.

Dygtig og venlig personale God mad i restauranten Super ophold

I would like a refund immediately and my card number deleted. One month after I checked out, the front desk fraudulently used my card and charged me without any consultation. A month after I checked out, they added something to my bill that wasn't mentioned at checkout. They charged me for laundry service, but we didn't request it. As for laundry service, my clothes were accidentally washed during my stay, and I complained and they were waived. Specifically, we requested a separate service called Laundry Heap, put our clothes in a Laundry Heap bag, and left them at the front desk. They washed them without our permission. We had already paid for Laundry Heap, and when we complained to the front desk on the day, the hotel's laundry service was waived. I don't understand why I was charged an additional fee more than a month after my stay and complaint.

Ottimo, da consigliare!

Vi følte os velkomne og parkering var udmærket

Si trova in un centro direzionale, vicino alla metropolitana e alla stazione. Colazione abbondante. L'unico ristorante è piuttosto caro. Vicino ad un centro commerciale

Easy acces from train station

Nice!

Godt førstehåndsindtryk, desværre syntes jeg ikke kvaliteten af værelser, rengøring og tilstand matcher prisen.

Fint!

Good breakfast, friendly tri-lingual staff.

The hotel and room was clean and conveniently located a 5min walk to the metro. Central Copenhagen was a 15min ride. The staff were friendly and helpful and the amenities were good also. The hotel is also a 10 to 15min ride to the airport. We had a great stay and would book here again.

Although it is not in city centre. But the hotel is close to regional train and metro station. So it is quite convenient. Room was a bit hot during summer. And power of the room was cut when the kettle and hair dryer are operating at the same time

Great hotel and staff! There was another company that rented out the events room that had a party, who paid for private security that was extremely rude and aggressive toward the paying hotel customers (myself included). I spoke to the front desk about the matter and the lady was more than happy to help and try to make it right by the hotel, to include giving me contact information to escalate any complaint of situations or interactions that occurred. As far as food goes, there are fast food places within walking distance and taxi’s line up waiting to take guests where they need to go in the back parking lot. It was a great restful experience in part of my family and I’s vacation.

Stunning lobby area and restaurant, and so handy for transport links.

Zeer net hotel met goed ontbijt

Good quality hotel but showing its age in the room furnishings. Staff were excellent and very helpful. Good transport links into cph and the shopping mall next door had reasonably priced food options.

Overall great hotel. Some minor maintenance would help. Example we were in room 1911 and tub seemed to leak during showers or the pony wall is not effective. Led to some wet socks after. Also some creaky floors, which just noting, not a biggie. Enjoyed our stay.