มาเจสติก มิราจ ปุนตา คานา - รวมทั้งหมด

My husband and I stayed at Majestic Mirage to celebrate our 3rd wedding anniversary and his new job. We had high expectations after a great experience at Majestic Elegance Cancun, but unfortunately, this stay fell short. The lobby was beautiful, but check-in was underwhelming. Staff seemed distracted and disengaged. Our room was spacious but outdated—furniture needed repairs, water pressure was low, and outlets were loose. No cart was available, so we had to walk a long way with our luggage. Room service stopped at 11 PM, which felt limiting for a luxury resort. Dining was a mixed experience. The Italian restaurant was fantastic, but the gourmet restaurant had slow service and got our order wrong. The coffee shop was disappointing—stale pastries, poor coffee, and long lines due to understaffing. Themed buffet nights lacked authenticity. Entertainment shut down by 10:30–11 PM, music lacked variety, and planned events weren’t communicated properly. Beach vendors were aggressive and made relaxing difficult. When our flight was canceled, staff was unhelpful and offered no solution for extending our stay. Transportation with Go Majestic was confusing, and support was unprofessional—though our driver Luis Delvis was excellent. Overall, the property is beautiful, but service, communication, and upkeep need major improvement. Some staff shined, but the overall experience didn’t meet the “luxury” promise.

Awesome

Wonderful and helpful staff. Always smiling and making you feel welcomed.

every thing

Been here several times! Staff is great, amazing vibe!

Majestic Mirage was an excellent place to stay and relax. We had a wonderful time and the staff are so friendly. We will definitely be coming back! Thank you Majestic Mirage!

The property was visually beautiful from the outside/lobby and all public areas. The rooms ste a bit outdated. The food was not fresh for example the bread was stale and the food options over all were limited and lacked taste. The worse part was seeing roaches in the breakfast areas and outside our room. I would not return to the property. Best part was that the staff was super nice.

We went for 6 nights on vacation and celebrating our anniversary. It was a great experience. Majestic personnel made everything so special. Our butler Alejandro had our room so beautifully decorated, he really cared and focused on making sure we were comfortable. The maids, servers (Marcos among all others), cooks, hostesses were fantastic. the entertainment crew were great (Roberto Junior). Majestic has managed to hire such hard working, caring people. Great service, thank you all for making our time there so special.

This is an amazing and beautiful place. The people are so kind and helpful. The food was good. We definitely will be back! ❤️🥂

The staff at this resort are top notch. Happy and always willing to help. The animation team, pool attendants and people working in restaurants are amazing. Friendly and helpful!

Our Butler, Vicky the best

Second time there a great experience as usual special shoutout to our butler Mr candio took care of everything we needed actually one gripe was the check in took a lot longer then I would’ve liked other than that great resort

The property was beautiful, premium drinks, great quality food, and amazing service/entertainment teams. We were incredibly impressed with our personal butler Francisco who made every step of the trip easy and enjoyable. Beautiful location, very accommodating. The only opportunity we found was the showers & balcony jacuzzis didn’t work great in the rooms. Otherwise, the resort was fantastic.

Was beyond perfect couldn’t have asked for better!

The staff seemed to like their jobs and all were very kind and helpful. The resort is very clean and the food/drinks were all high quality. Roberto and the entertainment staff were engaging and fun. Our butler, Alexander was always available and helpful.

The staff was all very friendly, the resort was very clean, and the food was high quality. Our "butler" Alexander was always available and very helpful.

El lugar me encantó . El servicio excelente. El mayordomo un trato excepcional . Lo único que deben mejorar es el servicio en el bufet principal los camareros no fueron atentos. Demoraron en dar la bebida y a veces no la daban . La verdad no habían tantas personas como para la demora de los camareros en el bufet principal. El servicio de animación y mayordomo 10/10

Great food and entertainment

Francisco was great! Very clean! The staff was friendly and very helpful. We will be back!

Todo nos encantó!