Hotel Blue Marlin

Todo bien

Good and clean. The hot water took a while to warm up but after that it was really hot for a long long time -so nice! No complaints except he bathroom door handle was a bit broken so sometimes you got a little stuck.

Mi estadía estuvo bien. Mi habitación era la más cara y tenía mucho espacio. La gente en recepción se portó amable lo cual fue agradable pero el personal de la cocina no lo fue tanto. La comida del desayuno es por ración y cuando pedí algo extra para mi hijo de 10 años, me lo negaron. No proporcionan toalla para llevar a la playa y cuesta $3 dólares alquilar una por día. El hotel tiene un buen potencial pero mientras no cambien sus políticas para hacer sentir a sus huéspedes que el cliente tiene que ser tratado con excelencia en todo momento.. no atraerá la cantidad de turistas que podría conseguir.

Didn’t care for breakfast, Not made to order, they bring you a cooked egg and a piece of bacon or a pancake. Small bowl of chopped fruit. Marginal coffee. Usually 4 to 6 people over the course of an hour so not sure what the three woman were there for

Great hotel for relaxing and comfortable vocation. Cleaning people were doing good job! Breakfast was ok. Fast and easy check in. Plenty of room for 2 adults and 3 kids.

The Good - clean, centrally located, large room/bathroom, ok bed, breakfast included, quite nice pool. The Bad - no fridge, staff not available to help lug suitcase up and down 2 flights of stairs, breakfast very basic, slippery tiled floors, towels for rent at $US5 day not communicated, a bit challenging if you don’t speak Spanish.

Hermoso lugar, esperamos volver pronto!

I was worried when I was reading other reviews but it was last minute trip and there weren't many choices, we stayed in 3 different hotels in Gallapagos and this was the best one. There is still some construction going on but it didn't bother us, breakfasts was sufficient, no issues with hot water. Only reason why I didn't rate 5 stars was that toilet wasn't flushed when we checked in which made me question cleaning procedures.

Island lost power while we were there so we had no air conditioning and windows didn’t open. Otherwise it was great.

Nos encantó, atención excelente, muy limpia, bien ubicada, personal profesional

This property is centrally located and well maintained. The main complaint is that there was raely anyone at the reception when assistancecwas needed..

Very kind staff, daily maid service, and beautiful terrace

Great place

The staff went out of their way to accommodate our requests. Some comments below were talking about construction and lack of hot water. We did not face these issues. We were a family of 4 and stayed in their 1 bedroom apartment. I did not notice any construction taking place, maybe its all done. And their was no shortage of hot water for a family of 4. The location was great too, its a 5 min walk to the pier.

Terrible service. They charge me more than what I had on my reservation with no notice. I had to pay whatever they asked or they won't give me a room. Hot tub is not hot. I ask for an extra towel an extra blanket and of course they didn't have it. And the front desk lady said "in 10 years no one have ever ask them for an extra blanket" All the rooms are facing a social area which is very loud. One night we couldn't sleep any longer that 6.20am because you can here people chatting in the breakfast area. Don't get fool by the nice pictures.

The only convenient thing about Blue Marlin Hotel was the location. You can definitely find places to eat and visit around this area but please do yourself a favor and don’t go there. The pictures may seem decent but the customer service we received was terrible. The lady at front desk (owner) was unprofessional, she had an attitude and charged us $25 for a towel we never took. On the other hand, the cleaning staff took a towel that belonged to us and we had to wait two days for them return it. We felt uncomfortable in the facilities not only for the terrible customer care but mostly due to the poor cleanliness of the rooms and common areas such as the pools, the dinning area and the social area. The room we stayed in was filthy, with stained carpets/mats and dirty linens. The bed sheets and pillows smelled really bad. The bathrooms towels and floor mats were old and stinky too. The bathtub had humidity stains all around it. You can actually see the fungus/mold all over it. The dining experience was terrible as well. Breakfast is included but it is not worth it at all, unless you want to have hotdogs in ketchup sauce for breakfast. The fruits, coffee and butter with jelly did not taste fresh. The pool was freezing cold and they never turned on the whirlpool. We were told that we had to let them know two hours ahead for they to turn it on and when we did ask for it, they said they only keep it on until 5pm very day. So we never got to use it. Totally ridiculous!

The only convenient thing about Blue Marlin Hotel was the location. You can definitely find places to eat and visit around this area but please do yourself a favor and don’t go there. The pictures may seem decent but the customer service we received was terrible. The lady at front desk (owner) was unprofessional, she had an attitude and charged us $25 for a towel we never took. On the other hand, the cleaning staff took a towel that belonged to us and we had to wait two days for them return it. We felt uncomfortable in the facilities not only for the terrible customer care but mostly due to the poor cleanliness of the rooms and common areas such as the pools, the dinning area and the social area. The room we stayed in was filthy, with stained carpets/mats and dirty linens. The bed sheets and pillows smelled really bad. The bathrooms towels and floor mats were old and stinky too. The bathtub had humidity stains all around it. You can actually see the fungus/mold all over it. The dining experience was terrible as well. Breakfast is included but it is not worth it at all, unless you want to have hotdogs in ketchup sauce for breakfast. The fruits, coffee and butter with jelly did not taste fresh. The pool was freezing cold and they never turned on the whirlpool. We were told that we had to let them know two hours ahead for they to turn it on and when we did ask for it, they said they only keep it on until 5pm very day. So we never got to use it. Totally ridiculous!

The hotel location was great, close to everything. Staff really nice. The breakfast can be better. The rooms are dated, but very clean. Worth the money.

The hotel is good overall, I’m having issues with their overcharge on my stay for 2 nights. Ask for receipt if you are paying cash.

Excellent service and the rooms