Best Western Plus Bentley Hotel & Spa

Froendly reception and dining room staff. Good breakfast choice Room was spacious and comfy.

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Staff helpful and courteous. Room very clean

Clean tidy comfy room if a little tired but overall a good stay well worth the money

I have to say Olivia and Sophie are 2 of the best receptionists i have encountered anywhere in the world, and we travel a lot. So kind and attentive they were excellent.

There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!

The bath mat had mould on it and I had to clean the mat and run a clean bath.

An excellent place to stay, satt were superb - nothing was too much trouble for them

Comfortable but black mould behind handbasin taps. Rust spots in bath. Worn carpet in room Not happy about photos of shanty towns in the Caribbean in the corridor. Should have been of the City of Lincoln. Staff friendly and good breakfast

Friendly and efficient reception. Spacious warm rooms. Plenty of parking

Made me want to sleep with my clothes on…

The shower heads covered in mould, they are having some building work done and drilling started before 8 a.m. On the positive side, the bed was comfy and the staff were very nice

Meget venligt personale - vi følte os velkomne OG HJEMME.

Reception staff friendly, room spacious and clean, restaurant nice with tasty food. Menu a bit limited and portions a bit small.

Noisy bedroom Heavy traffic next door

Room clean and bed very comfortable Staff all friendly and helpful Buffet breakfast plentiful and hot with good choice

Thoroughly enjoyed our stay here. All the staff were professional, efficient and friendly. Lovely sized bedrooms. Comfortable bed and great shower over bath. Fantastic food. The bar was well stocked and provided a very comfortable area to enjoy a glass of your favourite tipple at the end of the day. Will definitely stay here again when back in this area.

Super

Very good service

Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again