แบร์ทวัน บีดรูม แฟลตส์

Took 4 calls and 5 hours to have internet; two days with phone calls not getting through to host; lift was down for two days; tissue paper and kitchen towel ran out and couldn’t get the on phone for more; dryer did not work; hallway is a mess.

Staff very helpful and pleasant. Due to heatwave a second fan was given within 30mins of request. Had issue with shower, they were very quick to respond after hours. Enjoyed stay at apartment.

The pictures are not of the flat that i stayed in. There is mould on the ceiling and walls. It was freezing cold, a little damp. Surfaces were not clean. The cold water had been turned off to the property so i could not brush teeth, use the washing machine or flush the toilet. I walked out the next morning and stayed somewhere else for my second night. Still waiting for a refund at this point.

As we needed to book a last minute stay due to a change of flight we knew our options were limited however where we came across the photos of this unit on Expedia we were surprised. Well we now know why it was available. There is nowhere in the add that says the building is under construction and that there are live wires hanging from The walls . We found this extremely dangerous considering we had a toddler with us . When we walked into the apartment it was much smaller than the add stated, also there is no city view just a view of an alley and other homes . Now to the worst part , the cleanliness of the apartment was disgusting, commute the point we spent all day and night away from the unit and only came back late at night to sleep . The bathroom had old urine around the toilet, there was a dirty toilet bowl brush with brown residue on it . Food crumbs in the sink in the kitchen as well as hair from the last tenant in the bathroom and living room floors . The dishes in the kitchen were dirty and we couldn’t event use a fork due to the lack of cleanliness of the items. Overall it was a very disappointing experience.

The whole place is not as described, its part of a residential block of flats that had a very bad smell as soon as you go through the door, the whole place is filthy dirty, i didn't stay, had to book another hotel up the road.