Brooklands Hotel

The staff was not helpful or accommodating Won’t stay again Everything was too much - felt like they were doing me a favour by allowing us to stay there and it was a milestone birthday for me - very disappointed

Huge room, very clean, staff extremely helpful, great view of the Mercedes World circuit.

The room and food in the restaurant, as well as the staff were all superb. Great for Mercedes World as you can walk over the road! Would definitely stay again!

Great room, fantastic food and lovely staff.

From the moment I arrived to the morning I left I had the best customer service I could have asked for. The room was exactly what I needed for an early work event the following day, the amenities in the room where perfect. I would recommend if you have any golfing events in this area.

2 x days out of the 3 day stay, they forgot to clean our room and we had to call reception and make a request for cleaners at midnight. They charge an extra £14 per day for parking, when booking your stay through hotels.com, whilst parking is free if you book your room directly with the hotel !! I guess this is a loophole they have to recover the fees they pay hotels.com. Carpets in the room are old and feel dirty.

Not sure why I made more for the second room as both rooms were exactly the same!!

Excellent size room, Great location and views of Mercedes Benz track. Extremely uncomfortable, aged soft spring mattress. Very uncomfortable and basic pillows. Extremely poor lighting in the room. Almost impossible to properly see anything.

Staff are incredibly helpful and genuine, Hotel condition is exceptional. Breakfast was beautiful! Cannot Recommend highly enough!

Great location and facilities, arrived earlier and then had to pay another £15 to check in early which, considering this is not a budget hotel, I was not happy about. The bed was way too soft. Spa facilities were good

Overall excellent, but I was charged a daily parking fee because it was booked via Expedia and not directly with the hotel. Other minor complaints, had to used the hair dryer outside of the bathroom, it did not have a magnifying mirror or extractor fan in the bathroom, and no media charging plugs.

Spa was lovely, room is spacious and clean

A great hotel but Spa shortcomings. Sun room lamps - only 2/3's working. Unhappy staff at breakfast. Other than that one of the most reliable hotels I frequent

A 24 hour escape in a beautiful hotel and spa. Rooms are luxurious a

Very slow bar service, not enough restaurant availability for hotel guests - we had to find a table at a different restaurant. Desk in the room was broken (drawer front hanging off). Parking very expensive at £14 per night. Better value accommodation available nearby for the price

Lovely staff

Clean, fresh , quiet, spacious , nice view of the track, would recommend and stay again

Arrived at Brooklands hotel there is one receptionist, on the telephone ignoring customers. If reception is busy I would expect two staff on reception. Car parking is not included in price that’s an extra charge, £14 which I would expect in a busy city centre but not an area with next to no public transport and plenty of land for parking. We arrived a bit earlier as the local roads were clearer than expected, I asked if we could check a little earlier 1.5 hrs if our room is ready, I was told your room is ready but we will be adding an extra charge of £15 if you want to get in early. Now I understand the concept of a charge for prebook early check in as housekeeping staff need to rescheduled etc but if your room is ready why add a charge. What happened to good old customer service? Brooklands need to understand they are in the hospitality industry. The room it’s self was a let down our view should have been on the track we got trees in the way it definitely wasn’t as per what the pictures on line indicated Tea and coffee making in the room, there was one cappuccino one hot chocolate there was two guests in our room so if both wanted a hot chocolate or the cappuccino one was unable. It just felt like penny pinching, the room was clean and decor was nice the bed was comfortable but over all the hotel is a let down I refused to use any other facilities after my awful reception experience. I would not recommend staying here stay in a better local hotel

Friendly staff- good food and service in restaurant

Spacious, well maintained, modern place