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E-mailed them twice to confirm check in called them on the day no response or answer - perhaps the owner packed up and bailed? or died? because it looks like we are not the only one to have this issue either way had to wait 4 hours for hotels.com to find us another place then they said it would take 15 mins with all our luggage after a 24 hour flight from Melbourne to London with no real apology pretty disappointing experience all around

- ein Tag vor Antritt der Reise versucht Kontakt bei der Unterkunft "City Gate Kensington" per E-Mail und Telefon, wie gefordert von Expedia, aufzunehmen (bis heute keine Antwort) - auch über ein Expedia Mitarbeiter, vor Abflug, konnte der Kontakt zur Unterkunft nicht hergestellt werden - Ankunft bei der uns bekannt gegeben Adresse der Unterkunft in London gegen 23 Uhr Ortszeit - dann... nichts...gar nichts...kein Hinweis auf "City Gate Kensington" oder ähnliches, es sah aus wie ein gewöhnliches Wohngebiet - es folgten weitere Anrufe an die Unterkunft...ohne Erfolg - wir mussten uns in der Nacht um eine neue Unterkunft kümmern was sehr nervenaufreibend war

vorab grosses Lob an Hotels.com das sie und so gut geholfen haben...bevor wir buchten hatten wir ein mulmiges Gefühl da wir Bewertungen von anderen Seiten zu dem appartent erst später sahen ... und sie sind nicht schön ... wir sollten um 14 Uhr einchecken ohne Rezeption die schrieben uns das wir einen Code eingeben sollten an einem Kasten da sollte eine Karte zum Appartment sein .... nichts drinnen standen 2 Stunden vor der Tür ich habe gefühlt 200 mal die versucht anzurufen keiner ging ran die Nachbarn sagten das sie sowas ähnliches auch erlebt hatten und das sie vor Eckel kaum im Zimmer sind .....abee das alles hatte ein Happy end ein grosses lob an Hotels.com die haben uns innerhalb 30 min ein neues Hotel gefunden... Leute Bucht auf keinen Fall dieses Appartmend

Need to fix all the hooks for shower head. Was given a double rm instead of duplex. Very hard to get hold of anyone in that tel nbr given.

ほぼホテルではなく民泊のような形だった。部屋はロフト付きで少し楽しい。が、上の階の歩く音がよく聞こえるのとドアの防音性が低く物音がよく聞こえる。 受付が無いためメールでチェットインアウトの方法が送られてきて、そのメールに従いながら部屋の鍵を開けるといった少し変わった方法だった。 それ以外は、調理器具はほぼ揃ってたり立地、治安が良かったり文句なし。

The apartment I stayed for 2 nights at was flat 3 20 Fairholme Road. The first night was really noisy people coming and going up until 3am and then from 5am so no sleep that night. The second night was better but maybe I was so tired from the first night I just didn't hear them. The apartment was small and cramped with really basic furniture, a microwave sink and a fridge which didn't get cold. There was a small freezer which had about 3 inches of frost inside which stopped the door from shutting. The one good thing was the shower room which was in good order, the sink was really small so difficult to get a shave in and the shower was also cramped but water pressure was good and the water was hot. There was a problem with Sky so I reported it and someone came round about an hour later, reset the sky box wherever that was and then retuned the TV and it came back up. The apartment is really for a young person just staying over for 1 night in London and the pictures do not reflect whats actually there.

The information on the webpage did not seem to match with the reality. The room was reduced by about 60%. At that price it was good value, but I did not think it was worth anywhere near the full price. It was a largish sitting room that had been cleverly adapted to include a small shower cubicle and toilet. There was also quite a well equipped small kitchen area. However the ceiling of shower room and kitchen space had been lowered to allow for a mezzanine deck with the bed. This meant that the headroom where the bed was situated was just to low for comfort and the ladder to the bed was much too steep for most people. It would have been good to know that as it could have been the deciding factor for some people.

Wifi doesn't work since the second day, and the didn't answer the mails until our arrive at the hotel.

Located close to paddington tube and hyde park. No probs. All went well.

設施齊全 很棒 近地鐵 wifi 無法使用 告知服務人員後 馬上獲得解決 非常滿意這次的入住

Small but suitable

Las habitaciones están decentes, el baño minúsculo (o incluso menos :-P), hay tiendas en el entorno, y muy bien comunicado por metro (y autobús). La habitación te la entregan limpia y nadie la toca hasta que te vas. Wi-Fi perfecto. Está muy bien para ir de turista a Londres.

Monolocale in un quartiere residenziale a pochi minuti da due stazioni della metro (West Kensington sulla District e Barons Court sulla Piccadilly, aperta tutta la notte). L'appartamento (noi avevamo uno standard) era in un seminterrato raggiungibile da una scala esterna all'edificio principale seguendo le istruzioni inviate 2 giorni prima della partenza (fatte di codici, codicini e chiavi in mini cassaforti stile escape game). Buon wi-fi gratis e cucina ben accessoriata (frigo e freezer che non siamo risuciti ad accendere, fornelli a induzione, forno, microonde, lavastoviglie, utensili da cucina ma zero generi di primo conforto). Le dolenti note: aprendo la porta praticamente si andava a sbattere sulla porta del bagno, ridicolmente piccolo con doccia e lavandino lillipuziani, la stanza principale era separata dal mini atrio da un'inspiegabile e pesantissima porta antincendio con finestra. Il letto era passabile ma la testiera rotta cigolava ad ogni minimo movimento. La cosa peggiore era la pulizia inesistente (pavimento e muri sporchi, capelli sul copriletto); zero insonorizzazione, asciugamani (uno a testa) di dimensioni medie e sporchi, mai cambiati durante il soggiorno. Visti il prezzo e la posizione va bene per soggiorni brevi, ma ci si deve adattare.

C'était pas mal !

The location was great, the check in system is brilliant, the location, easy to get to 4mins from West Kensington Station. Perfect for a late finish. I was exhausted, I climbed the stairs, the room was petité but I was only there to sleep. There was a bit of dust and fluff on the floor, and the general cleanliness of the room was not great. But it was the bed that really ruined my stay it was just so unbelievably noisy. Where even the slightest movement would produce a creak so loud as to almost echo in the tiny room. It was, grating... I am a restless sleeper.. So I did not get much sleep.

Room was small, which was okay, but bed was in a loft, about 1 m high, accessed by means of a steep, slippy ladder. Had to literally crawl into the bed which was a mattress on a basically a hand made pallet

Good for location and quiet. Shame the bed is so uncomfortable and the cheap pillows are lumpy. And the Internet didn't work...

The toilet flush was needed some work on it. The fridge made a terrible noise

Decent for the money

Stayed whilst we went to jazz fest. Easy to get to venue. Room could do with some bedside or table lamps. Bed, which was a sofa bed we a little uncomfortable.