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Great place and staff

Very comfortable beautiful hotel.

Loved everything about this hotel, which didn’t feel like a hotel but felt more like a home. I could seriously live there. I was amazed at the attention to detail throughout and the staff could not be friendlier. My only complaint was that I didn’t have a tea kettle in my room. Highlights - the tub in my suite with a tv, the salon on floor one with the cozy fire, the windows that actually open!

A

Firmdale properties are exceptional and this is no exception. Location, amenities, service; everything top-notch. 10/10

The Covent Garden Hotel was very nice and the staff were very helpful. I like that they always knew my name and they were very polite. Breakfast at Brassiere Max was delicious. I had the full English. The room was a deluxe but I did not have a view. There was scaffolding and tarp over the windows and it made the room very dark. The shower had nice pressure and everything was in good working order. The bed was very comfortable and they gave me a small bottle of fabric mist that was delightful. The only problem was that there were some additional charges including the water bottles in the room which I found high unusual to charge for the water in a 5 star hotel. Also, I found out that my sister requested a small birthday surprise and she later told me that cost an additional £100+. But as long as you are not turned off by all the additional charges at a 5 star hotel with an already high rate per night, you will love it. The location is very nice too. It’s in the Seven Dails a cross from Neal’s Yard and area near covent garden, soho and Chinatown. It’s a very busy place with lots to do.

Excellent in every way. Staff & service are fantastic

Cozy, beautiful Christmas decorations, mince tarts were terrific

Very convenient for Central venues, theatre's etc. Friendly staff. Checking in and out was a little slow and our room didn't have tea-making facilities but they were provided on request. Bed was rather too hard for our tastes but he pillows were brilliant. Food was unexceptional.

Absolutely fantastic!

I wish I could live in this hotel. Best service and staff I’ve ever experienced

stunning!!!

This is a truly excellent hotel. The customer service is perfect, the restaurant is great, the location wonderful for theatre and shows, shopping and dining. Beautiful rooms, quiet within the hotel and everything on your doorstep. This is a small hotel by most standards, but this adds to the charm. Decorated to the highest standards and service you would be hard pressed to find anywhere else without the snobby air of larger hotels. If you have the option to stay here, please do!

Well connected and very walkable neighborhood

Really impressive room with excellent interior design. Great double glazing to keep it all quiet. Recommended.

Gorgeous hotel, great staff, beautifully appointed, home away from home!

Love this quaint and upscale perfect hotel.

Love this quaint and upscale perfect hotel.

This hotel is literally PERFECTION!!!

We stayed at the Covent Garden Hotel for five nights in January, 2024. This is a spectacular hotel; sumptuous accommodations, friendly, knowledgeable staff and an amazing restaurant. The staff knew us by name from our first check in and were so helpful in providing directions and suggestions. This was a great location with lots to do and see within walking distance plus easy access to the Underground. Our room was on the second floor, very quiet, comfortable and spacious. We had breakfast included and took advantage of the buffet each morning, just wonderful. We had dinner at Max Brassiere twice, amazing food, service and ambience, an excellent value. Can’t wait to return.