Crowne Plaza GERRARDS CROSS by IHG

Awful staff!

A lovely hotel with good facilities, just a shame the service recieved was so mixed and poor especially from the lady at the pool/spa place.

The room was spacious and clean when we arrived. The breakfast was great, multiple options to choose from. pool and spa area was a great addition to the trip, very relaxing.

Great hotel for a base or stop over. Courteous staff, clean rooms and public areas, and good food, all be it a little expensive. Didn’t use the pool area, but it looked very inviting.

The breakfast and evening meal were excellent. The spa facilities were also excellent. It’s good value for money, friendly and helpful staff.

Lovely stay as expected

Room was a great size and very comfortable. Bed was comfy and got a good nights sleep. Gym and spa facilities were great, alongside free onsite parking

Terrible room service and poor attitude of staff related. No bar and no notification of no bar when the hotel is no where near other options. Will not stay again.

Staff were affable and very helpful, I truly enjoyed my three nights stay at Crown Plaza Hotel Beaconsfield. The breakfast was top-notch , the pool, steam room , hot tub and the sauna as well. I will recommend, this is my second visit and I am definitely coming back soon .

Great stay. The staff were amazing and sorted out a small cake and card for my daughter on her birthday. We got a free upgrade as members and dinner was good. Great WiFi and pool area. Highly recommend it.

Very nice hotel, would recommend

Amazing

Staff

The overall stay was not as good as my other stays at this hotel, as the hotel was under renovations, was not aware when i booked.The spa was nice still, but as it was a break to recuperate after some broken ribs, the room opposite was been renovated and the noise was loud from corridor and drilling outside my window,this was not restful, didnt complain as i have been many times, just wished i was notified could off made my decision, or when checking in they could of said works was been done on the oppersite side of me The staff were all good, spa was good, and food was ok, no relaxing areas to sit in as works were happing apart from the cold area near the entrance, I was told once the works are done it will be a good hotel to stay in lets hope so, as it kind of spoilt my two days of rest. I would ask next time if any works are been done when booking next time, the reception manager was kind and said when booking again to call him and he would arrange a beter stay.

I really enjoyed my stay, I would definitely recommend this hotel.

Not worth the additional cost compared to others. Room wasn’t very clean. Quite noisy in the night/early morning. Given accessible room despite not required and checking in 30 after check in opened. Restaurant was average, not worth the cost, waiters were being hurried by management to turn over tables quickly. We were advised to come down for breakfast at 7AM in order to get a table.

All the staff were friendly and welcoming. Room was very comfortable and well equipped with a walk in shower, safe and fridge, as well as dressing gowns and slippers. We stayed at a busy time, but no wait for breakfast which provided plenty of good quality options. Pool area was great, although tried to get in about 4pm on a Friday and had to wait as at capacity. Lots of kids in so decided to go back about 7.30 and it was much quieter.

The room was clean and we had plenty of room. The staff were amazing. Always ready to assist. The spa was excellent but shame the steam room was not working.

The floor in room 201 was not cleaned, several things were on the floor, that doesn't fit with the Crown Plaze impression... Check in was okay, breakfast was very good

Staff were very welcoming and friendly. The room was nice, very clean and spacious anc the bed was so comfortsble! I did not have time to use the spa facilities unfortunately but will do next time. Thank you again for a lovely stay. Would recommend this hotel