Crowne Plaza GERRARDS CROSS by IHG

Amazing

Staff

The overall stay was not as good as my other stays at this hotel, as the hotel was under renovations, was not aware when i booked.The spa was nice still, but as it was a break to recuperate after some broken ribs, the room opposite was been renovated and the noise was loud from corridor and drilling outside my window,this was not restful, didnt complain as i have been many times, just wished i was notified could off made my decision, or when checking in they could of said works was been done on the oppersite side of me The staff were all good, spa was good, and food was ok, no relaxing areas to sit in as works were happing apart from the cold area near the entrance, I was told once the works are done it will be a good hotel to stay in lets hope so, as it kind of spoilt my two days of rest. I would ask next time if any works are been done when booking next time, the reception manager was kind and said when booking again to call him and he would arrange a beter stay.

I really enjoyed my stay, I would definitely recommend this hotel.

Not worth the additional cost compared to others. Room wasn’t very clean. Quite noisy in the night/early morning. Given accessible room despite not required and checking in 30 after check in opened. Restaurant was average, not worth the cost, waiters were being hurried by management to turn over tables quickly. We were advised to come down for breakfast at 7AM in order to get a table.

All the staff were friendly and welcoming. Room was very comfortable and well equipped with a walk in shower, safe and fridge, as well as dressing gowns and slippers. We stayed at a busy time, but no wait for breakfast which provided plenty of good quality options. Pool area was great, although tried to get in about 4pm on a Friday and had to wait as at capacity. Lots of kids in so decided to go back about 7.30 and it was much quieter.

The room was clean and we had plenty of room. The staff were amazing. Always ready to assist. The spa was excellent but shame the steam room was not working.

The floor in room 201 was not cleaned, several things were on the floor, that doesn't fit with the Crown Plaze impression... Check in was okay, breakfast was very good

Staff were very welcoming and friendly. The room was nice, very clean and spacious anc the bed was so comfortsble! I did not have time to use the spa facilities unfortunately but will do next time. Thank you again for a lovely stay. Would recommend this hotel

All

Staff where amazing...

Nice stay

Spa could do with an upgrade but stay was good

Over crowded Spa, restaurant menu was significantly reduced. Restaurant and kitchen staff need serious education on allergies. My wife ordered gluten free burger and they had ran out of buns so sent it out in a normal bun. This is serious as allergies need to be taken seriously.

Clean Rooms and well thought of design

hot tub was great

The front desk staff Vaibhav forgive me if i have spelt his name incorrectly. Was happy, courteous, knowledgeable. He went out of his way to accommodate our needs to have a great weekend. The staff in the restaurant made you feel like you was part of their family. We have travel extensively and we can say that our room was top tier.

Very clean a bit small but overall good

Lovely room, comfy bed, very quiet

Wait for check in. Room nice enough, but the building is shabby outside and the view from the window was grim. Waited 10 minutes to get into the restaurant for dinner, then another 15 minutes to order. Chaotic service with starters and main arriving at the same time, had to send back, had to grab people for drinks. Ordered drinks that were said to be unavailable just to see them turning up alongside alternatives. Looks liked there were several Xmas parties and staff simply couldn't cope- I felt quite sorry for them. Breakfast had a good selection, but quality was now great. Clod has browns and chewy sausages and lines for the coffee machine. Pool was nice and bed comfy, and there were complimentary drinks in the fridge which was a nice surprise. .