Crowne Plaza LONDON DOCKLANDS by IHG, an IHG Hotel

Review of Crowne Plaza London Docklands (Stay: 30th July – 1st August 2025) ⭐️☆☆☆☆ I stayed at Crowne Plaza London Docklands with my family from 30th July to 1st August 2025, and I can confidently say this was one of the most frustrating hotel experiences we’ve had. The air conditioning in our room kept shutting off throughout the stay, making the room hot and uncomfortable — especially at night. We tried calling the reception multiple times, but no one ever answered. We ended up having to go down to the front desk 2–3 times ourselves, wasting our time and energy on something that should have been resolved promptly. Despite raising the issue repeatedly, nothing was properly fixed. As a gesture, the hotel offered us free parking, some loyalty points (not really useful to us), and a 20% discount for a future stay. Frankly, that doesn’t come close to making up for two nights of poor sleep and the stress we experienced. I’m very disappointed, and I would not recommend this hotel to anyone. A decent night’s rest and responsive service are basic expectations — and even those weren’t met here.

Lovely hotel and location but a small bed

Great stay with the family for a concert at the O2. Easy to get to and good food options nearby. Good size rooms, friendly staff and clean.

Staff was good, breakfasts were amazing

Nice and clean. Professional staff and made to feel very welcome

After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.

Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing.

My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast.

The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.

Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend

Great room, fab view and good facilities. Recommended.

We stayed for one night to attend a show at o2. We had booked a double double with special request as reduced mobility. Message was considered and options suggested. We were put in a room facing away from the river where there was a big building project. This proved very noisy from early the following morning which wasn’t much appreciated by us after a late night!! Otherwise a very comfortable stay.

Overall good place to stay. Is a little far from the center.

Really nice hotel with a pool. Smooth check in with clear details on facilities. I stayed in the jacuzzi, sauna and steam room before heading over to O2 arena for a show. Very convenient location and right next to cable cars. Came back late and was greeted by reception team on the way in despite it being late. I didn't have food there but it did smell delicious!

Friendly front desk, but bathrooms need better cleaning

Good stay and good value. Asked to move room right away as it smelt of stale / recent smoke and it was done no quibble. Good to have a free coffee included anyway even before this. Pool had kids in it before the time on the hotel info so not easy to swim long but steam and sauna were good condition and worked well. Overall good stay!

They made us pay 50 pounds for early checking however didn’t return it for early check out. The hotel was very dirty and old. Not well kept at all. I won’t recommend neither go back.

Great stay, helpful staff Comfy bed & lovely pool

Lage war super, Umgebung auch toll

Lovely big clean rooms with easy access to the Elizabeth Line. We’ll definitely be back.