Crowne Plaza NEWCASTLE - STEPHENSON QUARTER by IHG

Although we had to wait 30mins upon arrival for our room, the staff in the restaurant and rest of the hotel were great.

Myself and my partner have been to this hotel before last year and absolutely loved it! It’s such a beautiful hotel and the pool and gym is a great bonus! There’s a sauna and hot tub in the pool, it’s extremely clean and very relaxing. The rooms are gorgeous and very clean. The hotel is is a 5 minute walk from the train station, 8min Uber to the Metrocentre, and minutes away from the high street packed with shops, cafes, restaurants etc. my partner and I travel a lot for weekend trips around the uk and this hotel is by far our favourite! Our second time staying here, and most definitely won’t be our last! Can’t recommend this hotel enough!!!!

Everything else was excellent, but we were initially given a room where the air conditioning wasn't working during the heatwave. They obviously knew that when I reported the issue. I was told the hotel was fully booked and that we couldn't change rooms. Instead, they sent two fans to our room. As the windows couldn't be opened, the room was unbearably hot, and there was no way we could stay there. I went back downstairs and explained that if they couldn't move us to another room, we would have to leave. Thankfully, they used their magic wond and found us another room. The hotel is central . Next to the train station. The pool was very nice. Thank you.

Good location, spacious room and good amenities

Rooms are spotless, staff friendly and helpful, food is delicious and parking was ideally located, lots of night life close by but wasn't disturbed by any noise, shopping centre near by and so is the train station

Disappointment ............. Say something back

Bar music is very loud and annoying

Genuine and helpful staff

Excellent spa and pool. Great breakfast. Large room.

A one night stay in a very clean hotel with attentive staff close to amenities

Beautiful, comfortable, clean rooms with excellent facilities and breakfast

The room was clean, spacious and quiet, and the reception staff were friendly.

Generelt en god standard med veldig service innstilt betjening.

I had a very late check-in and they put me into one of those access-free rooms…the bathroom was awful.

The room was lovely , but for such a big room booked for 4

Hold oppe den gode standarden!

Room was spotless, staff were very helpful and polite. Breakfast was really good and the spa was great.

Faultless

Hotel was modern, clean with excellent facilities. Just a couple of pointers. The two rooms our family occupied had not main lights and one had a lamp and the other didn't. Other internal phone didn't work for room service so used hotel's internal WhatsApp to order. Breakfast was excellent and catered for all diets (including vegan and vegetarian).

Booked a twin double room last minute for the Sunday and Bank Holiday Monday nights. The room was perfect with everything we needed. Breakfast was very good with plenty of choice.The staff at breakfast and in the bar are fantastic. Very welcoming, attentive and helpful. My boy and me used the pool both mornings and having recently stayed at the Liverpool Crowne plaza, the pool here is much much better.