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Dirty, mo clean towels no hot water

Very basic hotel and quite dated. Close to town centre. No kettle in the room. No hot water. We where only there for 1 night. Staff not around but there is a number to call if needed.

This was the worst experience I’ve ever had. I had booked a large room with a sea view. I was offered a tiny room without a view. Other rooms were offered but none with sea view. I decided to stay elsewhere. Manager confirmed in writing that a refund would be processed but despite chasing Hotels.com and the hotel chain again it never happened. The reception staff were rude and close to useless. Other customers were complaining about promised parking not being available, so not just my opinion I’m sure, but at least they had a room! I cannot say anything positive about this experience and would advise others to think carefully before staying here.

Getting woke up by a car horn and a phone call at 7.30 saying to move my car which was not in the carpark

The balcony smothered in pigeon excrement they were making a nest not been cleaned for some time. Toilettries half used. Lift was turned off at night we wanted to get down from second floor at 9am lift not on was meant to be on at 7am no staff in hotel at all i am disabled had to struggle down with a rollator 2 flights of stairs rang the mobile number for staff they hung up on us and switched mobile off. I found the hotel unhealthy and not disabled friendly at all car park not secure just a concrete area at back of hotel no camera out there