The Orchard Hotel

Dirty room hadn’t been hoovered in weeks Hairs on bed Smelt like stale smoke Bathroom had awful waste smell

Easy parking several food outlets

Reception was excellent really looked after me as my car had broken down. Nice place to stay bed was comfortable. Location good.

*Shocking condition and even worse parking scam - avoid at all costs!! I stayed at the go2 Orchard Gloucester Hotel on 9 January 2026 as an emergency stay because nothing else was available. I deeply regret it. The hotel condition was appalling: · The television was held together with celotape · The paintwork looked like it had been done by amateurs - patchy and poorly finished · Everything felt temporary and unprofessional · Honestly, it was the worst condition I have ever seen in a UK hotel. I was embarrassed to be there But worse than the condition was what happened next: I paid £8.00 for my stay and entered my registration at reception, as required. Weeks later, I received a Parking Charge Notice from Civil Enforcement Ltd claiming I had not paid. I immediately contacted the hotel. Staff told me on 19 January they had "applied regarding the parking ticket" and that it was "under process." I trusted them. During February, Civil Enforcement's own website showed "PCN not found" when I tried to view the ticket. I have dated screenshots proving this. But after the 28-day appeal window expired, the ticket suddenly reappeared. I can no longer appeal. The hotel has the power to cancel this immediately. They are the landowner. Instead, they have made excuses and failed to act. Verdict: A rundown hotel that doesn't care about its guests and uses a predatory parking company to harass them after they've already paid. Avoid at all costs.

The hotel and room where so dirty and falling apart we where unable to stay the night. I have never seen such an unclean hotel with broken furniture all over the place. I did feel sorry for the staff running it as they generally tried very hard. There was also a discrepancy over the cost of parking and a £20 charge for a dog, of which it doesn’t state when booking, this I feel is as outrageous.

:)

Staff where very helpful and informative

Room very run down, looked dirty, nice staff

The bathroom smelt bad of urine rooms were dirty but beds was clean It’s was extremely cheap so we don’t expect too much

Everything as good as would expect

Welcoming staff. Rooms starting to get a little dated, but nothing that bothers me too much. Nice tv, comfortable bed, powerful shower.....a little too powerful that it sprays the ceiling, but i enjoyed it nonetheless. Plenty of parking, onsite and on street. Various places to eat near by. Would stay again and recommend

The young man on Reception was very polite

All good

staff always polite

Loved the stay at this OYO and the check in and Check out experience was very supportive and polite and welcoming. Rooms where nice too and really good comared to the price you pay for.

everything was really good especially for the cost

Ok

The rooms were clean and spotless

Wasn’t given the bigger room I was promised while booking (in order to have space for a pram & travel cot due to having a baby with us) the room we were given was in horrendous condition - paint chipped and peeling everywhere, bathroom door didn’t stay closed and was also covered in dents/holes, room smelled disgusting, window wouldn’t close properly so it was cold all night. Night staff came to the room to attempt to help make space for the travel cot and then would not leave for over 20 mins despite repeatedly being told by 2 of us that we were fine. Staff in the morning on check out was very rude. We booked 2 nights but only stayed one because we were so disappointed!!

Staff were excellent. Very basic but had everything you could need