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They had BEDBUGS!!!

Haven homes is a decent accomodation in a bad area. Luton is not a very nice place, so much so that I spent the most time there either sleeping or in the train station. However, this review is about Haven Homes, so I'll be sticking to the facilities and not speaking to it's surroundings. The positives: The flat (#4) was furnished with a wall mounted heater, an oven, a microwave, and an electric stovetop. The countertop and sink were large enough to work easily, and the provided pots and pans mean the place is suited for a long stay on a budget. The bed was somewhat stiff, but serviceable. The commons area is also under surveillance for safety reasons. Overall the cleanliness was acceptable however there were some spots I could nitpick. The negatives: The water heater was small which meant you had to keep your showers short. There were spiders in the building, and I did wake up to a bite on my hand.

Knew I'd made an error booking this place when I was asked to send very sensitive, personal information to the owner via WhatsApp (please don't do this). Upon arrival, the room was absolutely freezing; heating only operable by the owner rather than the guest so we had to put oven on to keep us warm! No curtains. Fridge thick with yellow grime. Toilet soiled and left for us to flush. Nowhere near enough bedsheets and no fitted sheets at all - my child was expected to sleep directly on sofa bed. Requests for the right amount of sheets went ignored. The thin covers we were given were covered in stains. Food debris all over kitchen counter. Owner refused to help us, directly or through Hotels.com. Book at your own risk.

We were disappointed with the property for the following reasons; a) no heat when we first got there…I sent an e-mail and received a response eventually, but we did not have heat until well into the night. The email was not specific how we should turn on the heat. No hot water and for much of the night we were cold. The host eventually turned on the heat but we were uncomfortable for much of the stay. b) the host did laundry (towels/sheets) until well after midnight and this prevented our sleep. c) there are no drapes and the garden light was too bright, disrupting our sleep.

Had an overall nice time. Nice apartment