เฮเวน เฮาส์

The place was very clean, the staff were friendly and welcoming, and it was conveniently located close to the bus stand and city centre shops.

Nicely decorated. Nice to have a sofa and armchair to sit in, rather than being confined to a bed like in a hotel room. Very simple check in, very simple check out. Very much a hassle free trip. Thank you

They had BEDBUGS!!!

Haven homes is a decent accomodation in a bad area. Luton is not a very nice place, so much so that I spent the most time there either sleeping or in the train station. However, this review is about Haven Homes, so I'll be sticking to the facilities and not speaking to it's surroundings. The positives: The flat (#4) was furnished with a wall mounted heater, an oven, a microwave, and an electric stovetop. The countertop and sink were large enough to work easily, and the provided pots and pans mean the place is suited for a long stay on a budget. The bed was somewhat stiff, but serviceable. The commons area is also under surveillance for safety reasons. Overall the cleanliness was acceptable however there were some spots I could nitpick. The negatives: The water heater was small which meant you had to keep your showers short. There were spiders in the building, and I did wake up to a bite on my hand.

Knew I'd made an error booking this place when I was asked to send very sensitive, personal information to the owner via WhatsApp (please don't do this). Upon arrival, the room was absolutely freezing; heating only operable by the owner rather than the guest so we had to put oven on to keep us warm! No curtains. Fridge thick with yellow grime. Toilet soiled and left for us to flush. Nowhere near enough bedsheets and no fitted sheets at all - my child was expected to sleep directly on sofa bed. Requests for the right amount of sheets went ignored. The thin covers we were given were covered in stains. Food debris all over kitchen counter. Owner refused to help us, directly or through Hotels.com. Book at your own risk.