ฮีตัน คอนเซ็ปต์ โรงแรม ซิตี้ เซ็นเตอร์ ลิเวอร์พูล

Didn’t get the room we booked. We booked a king room with a queen size bed and when we arrived was given a room with 2 double beds. One of the bed mattresses was absolutely awful. All lumpy and springs poking through. The other mattress wasn’t much better either. The headboards was dirty and dusty. There was rubbish under and behind the beds. The mugs was dirty. The toilet seat was broken and half hanging off. We reported these issues to staff after we had checked in and was told someone would come to fix the toilet seat and arrange a new mattress, no one came to the room to sort any of the issues. There was a sharp corner in the room which my husband caught his foot in and is now all bruised. Not usually one to complain but given what we paid for 2 nights, the hotel is a disgrace. We booked for our wedding anniversary and was left so disappointed with what we received. The hotel won’t do anything about it, even after they should have tried to fix the issues but never bothered even trying. If you want a nice place to stay I would avoid this place at all costs!!!

So hotel is halfway between Matthew Street and Albert docks which is an amazing situation for this property. The tiny reception to desk was Mann with two people and quick to check us in Kawasaki card and make necessary adjustments and pay Liverpool Tax overnight two people £2.40. Went to room clean tidy Two double bed beds shower room shower not particularly clean as it should be but toilet paper and shampoo, conditioner, washing hand stuff and shower gel and body lotion or present correct iron ironing board, hairdryer, kettle tub mugs tea and coffee, milk sugar fine too tired to notice whether there was a TV but good USB points around the Room sheets clean pillowcases clean duvet very hot could do with air conditioning curtains good kept us in the dark, whilst we slept all in all very good hotel, especially for the Price

Great affordable Hotel in great location😊

Great location clean and well kept.... no frills

Really friendly staff, great location, spacious, comfortable and clean rooms. 10/10

Good location, close to attractions, shops and eating places. Comfortable and clean room. Helpful staff. Was'nt aware though that breakfast was served off-site which should have been highlighted at the time of booking.

Really well positioned hotel and at a very reasonable price. We were a family of 4 and only had 3 towels and no hand towels. Asked reception to provide additional towels as we were going to be out for the rest of the day, but returned to the room in the early hours to find the request had been ignored.

Great place

Great location. Right next to train station. Handy to all things. Food nearby. Would recommend

Das Hotel hat eine sehr zentrale Lage, Die Zimmer sind sauber und das Personal freundlich und zuvorkommend. Leider erfüllt das Frühstück nicht die Erwartungen. Es ist ein kontinentales Frühstück, aber ohne herzhafte Komponente. Für Diabetiker ungeeignet. Wir würden das Hotel aber immer wieder buchen, nur ohne Frühstück

Great room, fabulous location. Especially if your going to the M&S arena

The room stank of smoke and was not habitable. The rooms look good in the photos but it’s a cheap renovation in reality. I had a young child with me and had to find an alternative hotel as they had no other rooms. The staff were understanding but at 5pm during half term I found myself needing to find a room for the night.

Very well priced for this level of hotel in the city centre right next to the train station 👍

The hallways smelled like urine, people yelling at each other in the hallways, elevators broken, it’s chaos in that hotel! Location is great, though, although I’m sure you can find a good location that doesn’t smell like urine.

The room had several issues from the start. The sink was not working properly, the toilet was blocked with dirty water, and the telephone inside the room for customer service didn’t work at all. There was also no shampoo provided, which is something basic every hotel should have. When I reported the problems, the receptionist staff were not helpful and didn’t seem interested in resolving the issues. I also have videos showing the condition of the room. Breakfast was very poor as well — only basic cereals were available, with no proper hot food options, and there wasn’t even a microwave available, so guests had to eat cold food. The location of the hotel is good, but the cleanliness, maintenance, and customer service were far below expectations. I would not stay here again or recommend it to others.

Breakfast menu very basic. Staff helpful although lift out of order on arrival and had to carry my case 3 floors! Room very clean. Tv picture pink when dark! Would stay again.

Thats definitely 5 stars hotel 🏨 Strongly recommend to any one

Siden det ikke er frokost her, så vurderer vært kjøleskap. Ellers bra.

It was standard but could do with a deep clean. Carpets smell like urine in the hall ways and the room was dusty behind the bed etc..

Okay hotel, good for 1 or 2 nights. Close to city centre and easy to get around.