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Apart from the lady on reception on arrival the rest of the staff didn’t seem to care and were not at all professional. For example, we walked in to the cafe asked for coffee and a toasted sandwich and got told I don’t want to make anything because I’ve got other jobs to do. At breakfast cutlery and crockery were dirty we had to ask for spoons. Staff spent most of the time reading a book or on their phone. Room and shower was functional and clean, concerns where fire call points were blanked off.

The place was run down and shabby, rundown mouldy bathroom, the garden room smelled of sewage. Breakfast was not ready at 7.30. The jacuzzi had too much chlorine, causing a coughing fit. The spa area was dirty and shabby there were no towels available. The whole place needs some tlc. Friendly reception staff. But overall very poor standard.

The room was very nice and comfortable, tv was un watchable duel to poor reception, good to have a mini fridge in the room, cleaning staff need to address the cafe area as its glass ceiling was full of spider webs and dead flies, breakfast was not warm enough.

Hotel is lively Room was great and bed was the best I’ve stayed in Spa was great Staff very helpful and nice Could do with snacks or sandwiches for evening as no restaurant or bar

Beware of catfish pictures, we had booked a superior suite that was meant to have beautiful sash windows and a bath. Upon arrival we were tucked away in an attic room which was dark and no bath. There is no lift and we had to walk to the furthest room with our 8 month old things, when telling the man on the front desk I wouldn’t recommend putting someone with an 8 month old in the room, he just said we’ve never had that feedback before. This same gentleman was the slowest check in ever taking 20 minutes to do 2 people. You can see they’ve tried with a new fit out but little things like seeing all the bed sheets in a dusty old wardrobe in the hall was very dissapointing and a bit grim.

We stayed here for our anniversary. We booked a garden suite where we could park outside and had a little court yard area with chairs to enjoy the summer sun. we had access to the gym and pool, steam room and sauna which was a lovely way to end our day. The staff were helpful and happy to help when we had any questions. Would definitely recommend and stay here again if we were in the area

The look of the manor house was great, nice with old otiginal features However the bed was small despite the reservation said king size plus it was really uncomfortable and was making a lot of creaking noises The bathroom was really nice and big The swimming pool was a good size however not very clean you could see black patches on the corners The steam room smelled of urine The breakfast was not there despite we paid extra for a cooked breakfast there was barely anything to eat and the young girl at the cafe was not interested to fix the problem but more interested on her phone There was a lack of management clearly on the saturday night the was a nice lady however was left there on her own and barely knew what to do, didnt even know how to use the till in the cafe The outside garden area of the cafe is infested with wasps and again noone seamed interested on doing anything about that Very disappointed as for the price we paid i was expecting a good service

Friendly Quiet Lots to do Just an overall good place to stay

I am writing to lodge a furious complaint regarding my recent stay at Holbrook Manor, which was nothing short of disgraceful. I am demanding a full refund for what can only be described as a completely unacceptable experience. First and foremost, a wedding party was held directly outside our bedroom window (Room 12) — something we were never informed about, despite calling ahead at the time of booking. The music was excessively loud, guests were talking and laughing well into the evening, and it was utterly impossible to relax or sleep. The room had no air conditioning, so usually we would open the window, however we had no choice but to keep the window closed — and even then, we could still clearly hear every conversation and song. This was a massive breach of basic hospitality standards and a total failure to provide a peaceful environment for guests. It is completely unacceptable that no one thought it necessary to disclose the presence of a loud private event happening right outside our window. Secondly, we explicitly requested a disabled-accessible room, as one of our guests is on crutches. This was clearly noted on the booking form. What we were given involved navigating ten steps even from the “disabled access” car park, and long corridors just to reach the room. My guest struggled throughout the stay. If your hotel is not equipped to accommodate disabled guests, you have a duty to refuse the booking

Tired facilities in the spa Shower in room had no water pressure Single bed mattresse and both divans old and well past their best Tap in sink wobble and not fixed to sink

Beautiful to have a night in such a historic old building

Just some TLC required like door locks, lights overheating, desk too high and chairs too low, tv reception poor. Other than these minor things - I’d come back!!

We had an over night stop on way to Devon. Were able to fit time in pool, steam room and sauna. These facilities were excellent however the general decor was tired and in need of maintenance. E.g. door frames near pool were rotten at bottom.

I stayed at the hotel for business for 2 nights, the room was ok - dated but with a updated bathroom. Sleep was mixed! First night - ok / Second night - awful! all you could hear was someone working in the hotel moving furniture, this was from around 12:30am to 2:30am. Mentioned to the person on reception on check out - no real response. Not great!

A cross between a wedding venue, a gym/pool and a motel. The motel 'garden' rooms are v tired. But ok for a cheap overnight stay near the A303. Pet friendly.

For the money very good value, large garden room parking right outside, didnt use Spa as meeting friends

bed wasn't made for us cups were not washed up for us dog charge was £20 per day which seems very high bearing in mind our dog made no mess whatsoever - can understand £20 per stay but not for each day

Amazing place, temperature was minus and freezing so couldn’t get the heating high enough, but to be fair the bed was extremely comfy and had a really good sleep before going onto my next location, would definitely stay again and give time to use the facilities better! The Nog inn was a great local pub for food and drink 5 mins in a taxi

It is a fantastic option for my experience. I stayed in a number of places in the area. This place was perfect. I would use the place more often and it will save my time in future.