Holiday Inn BASILDON by IHG

Everything was great

Lovely hotel and lovely staff.

It was an amazing stay with great personnel.

Lovely staff, very welcoming upon arrival and throughout our stay. Breakfast was fantastic and the bar was excellent too. All of these elements compensated for the dated rooms, which despite being dated were absolutely spotless in terms of cleanliness. This isn’t the first time I’ve stayed and will definitely return.

Very clean and tidy room. Bed for me was ideal, medium/firm and very comfortable with nice pillows. Friendly reception staff, cleaners said hello when passing. Breakfast was lovely but it wasn't hot, barely like warm which was the only negative thing during our stay.

Huge bed! Clean and comfortable

Great Reception staff as always, Rebecca checked us in, phoned room later to check everything was ok. Always such good staff ready with a smile

csccds

Overall is good hotel

Friendly and helpful staff and the location is fantastic. Price is really great. I certainly would stay there again.

Nice Hotel, Cumfortable bed. Parking fee of £12 per night was a bit of a shock.

Clean room need more softer pillows

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Good hotel with plenty of parking and lots going on around it if you want to eat out. Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out.

Comfortable bed. Friendly staff. Good location for our weekend visit to the area. Excellent breakfast

The staff are very friendly and helpful. The room was clean but very dated bathroom.

Everything is great apart from accessible showers.

Everything was fine. However, there was some sort of party/gathering outside the front of the hotel, with music and drinking, that I could hear from my hotel room from about 3am to 7am. Not loud enough to be a real nuisance for me, but I expect other hotel guests sleep was affected by it.

Disappointed that parking charges introduced since previous stay were not clear when booking, which meant was not best value booking. Corridors and therefore room smelt strongly of cigarette smoke. Bathroom areas of mould around bath/shower area. Although convenient for an event we were attending fell some way short of expectations.

You find out when you get there tgat it is going to cost you a whopping £15 to park your car (despite blue badge). Breakfast in the morning involves ascending around 25 stairs with no lift(not an easy task for a guest with very limited mobility). Couldnt eat the eggs as i didnt have a chisel handy. Server snatched away my slice of toast just as i had buttered it, absolutely will not go again.