ฮอลิเดย์ อินน์ เคนิลเวิร์ธ - วอร์วิค บาย ไอเอชจี, โรงแรมในเครือไอเอชจี

Good comfy beds. Clean

Everything was as expected, but the staff were all really nice

Very welcoming

Hardly any parking available, with two small children and luggage it was not fun. Staff gave out wrong information about the information sheet we was give. Lifts aren’t exactly accessible

The room was nice and clean but didn’t get to sleep until 2am as there was a loud noise coming from the air conditioning vent which was like gushing water, it seemed to stop eventually, but missed out on a good nights sleep.

I was in room 611. It was noisy, the door outside creaked everytime it was used. The bathroom was very dated, there was no shower screen or curtain at all, although the shower pressure was so poor it made little difference. It's pricey for that level of comfort. The breakfast was pretty grim too...

As expected for the price.

Rooms are nice, but needing a refurm. Had heavy rain the day we arrived and entrance hall had a lot of leaks…

Rooms are very dated. Really needs a refurbishment.

Struggled to get out of the hotel when opted for stairs not the lift. Despite ‘fire exit signs’ the stairs ended up in service rooms & ultimately made my way out via the kitchen. Seriously unimpressed.

Staff was 100% The rooms need refreshing, they are old

Lovely stay, room and breakfast fantastic

The room was clean and comfortable, but the car park was full, so had to drive around in the pitch dark and torrential rain to find a lay and display nearby. Breakfast was a bit of a nightmare sue

Room very run down and mattress rock hard

Great location but could have been clearer

Bar was not well stocked and we had to pay to park

N/A

The room Was ok No herbal tea bags aldo coffe wasn’t right and forgotten about

We had a terrible experience on 12.9.24. My friend & I had booked the disabled room back in April, (because she has medical needs), but when we arrived 5.30pm on 12.9.24 we were informed that we could not have that room and they would try to find us another. Adrian (who worked on reception) was only on his 4th day there and was clearly under pressure & inexperienced dealing with customers. He gave us a voucher for the bar and asked us to wait a short while for them to prepare it. After over an hour, my friend was getting very anxious because she needed to sort out her condition in the privacy of our room, but when I stressed this to the manager (Raj) he threatened to have us removed from the hotel unless I calmed down. I was not shouting or causing a scene, but was getting very firm with him to stress the medical attention my friend needed. He reacted by grabbing my hand and stroking the back of it to try & calm me down. This is totally unacceptable and he would not have done this if I were a man. He treated me like a naughty child or a subservient to him. It was totally disgusting. It finally ended up taking them over 2 hours to give us a standard double room with no disabled facilities for the first night. We did receive a 50% reduction and they moved us for the 2nd night, but our weekend away had been ruined by the whole experience. We will never return back here again!

Mostly clean just a bit tired.