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The room was nicely decorated. Room heating was impossible to operate, even the towel rails. Despite setting all radiator thermometers to maximum, the heating came on only for about 2 hours during my stay. All breakfast options were unhealthy other than porridge. The porridge was nice but came with no additions - no fruit, nuts etc., just a bowl of porridge It was not worth a full breakfast cost of approx. £9. Staff were friendly and professional.

Nowherein the adverton this hotel does it say that there are renovations going on. we were traveling around the country and we realised Felixstowe would be our next stop. So booked through Exspedia. We cheched in about 3 pm , realised there was a skip outside but thought nothing of it. We returnrd to the hotel to watch the Rugby world cup about 8pm. There was alot of noise coming from either above us in the loft or the roof to thr side. It sounded like ducting was being draged about and fitted together.After an hour i went down to reception, i asked when the building work would stop as it was very noisy in our room ( 216) There isnt any going on she said , i assured her there was and she said she would check and get back to me. 5 minuteslater my mobile rang and the same receptionistasked if i was Mr Jackson and when would i be checking in. I said i have and i have just spoken to you !! Oh she said it says here you have not checked in yet. Nothing about the building work , the noise carried on till exactly 10 pm . Reception did not ring back nothing was said in the morning ,so here i am . Room was obviouslynext on the list to be renovated. tired ,mould on the mastic around the bath. The room was small with a 3/4 size bed . Not in my opinion worth the £140 we paid for it . very disappointed

Shower drain partial block. Overspilled very quickly. No Air con, just a fan. Bar/bistro lady excellent. Food in bistro average Breakfast ok but not what you wiuld expect from Marco p White endorsed restaurant. Room good size and tidy - no flannel. Mutton dressed as lamb!

Really good hotel, stayed here as premier inn was fully booked this was better than premier inn and cheap would Definitely stay again

Room needs updating

Great location, a few minutes from the shops and pier / seafront. Clean, modern hotel with comfortable bed and great shower. Nice pub with beer garden and Marco Pierre White restaurant. Free parking

Nice clean and practical hotel, room was a decent standard, would use again although you do get noise from outside all night from likely the air conditioning units.

It was a hot day and I couldn't open the windows because thay were painted shut! The receptionist did, however, give us a fan. There was no lift. The ceiling had been poorly repaired/re decorated. The shower had no water pressure and probably needed de scaling. The curtains were very good a blocking out light. There was no outside traffic noise. Good selection of tea and coffee. Hot chocolate would've been good. More milk would've been better also. Overall for the area I don't think its worth the money.

Great service and a lovely room. Thank you very much.

Overall a lovely stay. Room would benefit from air conditioning though as was incredibly hot which made it difficult to sleep. Would however definitely recommend the hotel for a visit to Felixstowe.

Average at best to be fair

The Hotel is very clean. Staff are friendly. Overall very good.

Fab hotel and staff were lovely

Nice hotel Nice staff Good food

Absolutely beautiful room and shower very boutique would be happy to pay double

Was close to everything and within walking distance to everything

This is when you can literally see corners being cut everywhere. It’s started with the door to our room that had a crack so wide all the light from the hall flooded in. The window was painted open, the bathroom tiling had been done so quickly all the grout was cracking, the bathroom door had a 2 inch gap underneath it and the bed moved on its coasters every time you moved. The walls were paper thin and you could literally hear every word spoken in the next room so 2 nights of the worst sleep we have ever had. It was awful. £386 for that too

Its had a bit of a make over since its best western days but the walls are still paper thin and antiquated. Shower/bath is hot and powerful which is a start.

Nice clean hotel with good in-room facilities. Bed was a bit soft for my taste otherwise no issues at all!

Nice cozy place, very clean