Impeccable 3-bed House in Birmingham

Stayed here overnight for Crufts- very comfort well equipped and convenient

On arrival and after a three and a half hour journey, we needed a shower. There was one hand towel in the property and that was it!! No bath towels. Phoned the owner/contact for the property who said if we purchased some towels, kept the receipt he woud refund us. We purchased two towels between four of us; although it was a pain to have to go find a shop to get some. I can't find any receipt for them but they were just cheap get me by thin towels. E mailed the owner/ contact, but no reply. Very disappointing. A good will gesture would have been good.