Mercure Maidstone Great Danes Hotel

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streight forward business hotel. a bit outdated, but friendly, efficient and a good breakfast

Very disappointing stay this time. Hardly any drinks in the bar as they had sent the drinks to there event bar, so no drinks of our liking. Then for evening meal most items on the bar menu were not available. Then to top it off world war 3 was happening in the corridors in the early hours 😴

Great stay with a young family. Spacious family room, quiet pool and super breakfast.

On arrival to my room the bed hadn’t been made and there were dirty cups still there. Went to the receptionist and she kindly moved me to another room. There was a lot of mould and damp in the corridors of the hotel. My new room had blood on the lampshade. Gym was a good size and had lots of machines. Restaurant was small, long wait for a table. Bar area also small, hardly any tables or chairs most people standing up. Bar food was nice, long wait though about 40 minutes.

The curtains in the bedroom were frankly disgusting, they were ripped and torn and looked dirty.

Very friendly staff throughout the Hotel, always happy to help. Breakfasts were Brilliant and set up very well with a really fantastic choice.

Great staff - Nina was especially helpful and kind. Room nice and restaurant food good. Nice facilities and comfy firm bed.

Rooms were too hot at night

The room was good apart from too hot . Slept with windows open as the radiator could not be adjusted . Shower not very warm

Our Suite was very comfortable and clean. Bathroom was a little small for a suite and one of the wall lights were not working. Room was very cold when we arrived. The central heating in the room was completely turned off. We manage to get both radiators on again and there were two electric fires in the suite for added warmth. Breakfast was good. Pool was nice with a hot spa tub. Surrounding grounds were nice for a walk. We did not eat evening meal on this occasion as we went to a nearby Indian Restaurant for dinner. Would stay again. General feel of the hotel is a little tired but clean and comfortable.

A nice clean and comfortable place with a good breakfast.

Dust on the lights above mirror in bathroom. Toothpaste on the mirror. Suspect hair in the bath. Thick dust on the bead head. Heavy staining on the bathroom pipes. Over priced breakfast . greasy burger and onion rings.

We booked one night as we were spending Christmas with relatives near by and this hotel has a reputation for being excellent. The staff on reception were friendly but unfortunately it went down hill from there. Our room was on the second floor about as far from reception as possible. I think this must be because we booked through Expedia as we have experienced this at other hotels when booking through an agency. The lift was situated down some stairs from reception and the stair lift was out of order so not great for disabled guests. The corridors were quite nice and looked as if they had new carpets. The room was a different story quite small, which wasn't a problem, and the beds were comfortable although the duvet cover had some stains on it. The cover had been laundered so just a bit disappointing that it wasn't checked before being put on the bed. The net curtains were dirty and had a number of holes and splits in them. One of the bath towels had a big hole in it. The decor was tired and there was a lot of peeling paint around the windows. The heating was traditional radiators but we couldn't turn it off so the room was too hot. The carpet definitely needs cleaning. The wardrobe had 4 hangers with no draw or shelf space or even a stand to put a case on! Having said that, it was quiet and served the purpose. OK for one night but I wouldn't want to spend more than one night.

Stayed many times now as such great hotel the health club with the swimming pool is amazing

The floors in our room had obviously not been hoovered/mopped before we arrived as there was a lot of hair. We called down and was told someone would come up to clean but no one ever arrived. Breakfast was very nice though.

Clean and tidy room, only issue was it was so cold ,radiator never came on

The room was cold smelt “damp” a plug in portable radiator as the main one didn’t work which was too small for the size of the room. I am also not a cold person. No hairdryer in the room had to phone down for one which was brought up in 10 mins. Have stayed in this hotel many times but needs attention paid to it.

Nice hotel. It varied a lot in decor and condition throughout. Doors felt a bit dated. Very clean and excellent comfy large beds. It was mostly quiet but you could hear activity outside and other guests. No major problems though. Really nic staff

Good value for money. Lovely breakfast