Minster Mill Hotel & Spa

Service ok. Coffee expensive and not of quality.

Amazing stay in a quiet little village about 20 minutes drive from Oxford, Burton on the water. 5 minute drive from Burford which is amazing and 5 minutes from Diddly Sqt. Farm and pub. The Swan pub opposite is so cosy.

Reception staff didn’t seem to know what they were doing very slow also seemed to be an violent incident with cleaning staff in corridor very noisy constant banging Beautiful area and restaurant was lovely great location

It was an amazing find . With a 1st class spa with staff who were so professional !

I appreciate that any hotel stay at Xmas bears an uplift in room rate and we were staying up attend a Xmas function, but I do not feel the room met our expectations for the cost.

We had a lovely stay at the Minster mill, we have been a few times before the renovation and enjoyed it more the first few times. However, there were some positives this time around, the food was lovely in the Wildling restaurant. The young gentleman serving us was very nice at the restaurant and Lucy was awesome too, she made the evening very enjoyable and was great company! The room overall did look quite tired despite the renovations and lacked a little character however, the outdoor terrace in the room was lovely. The area is lovely and there are some very pretty places to visit so overall still a very positive experience. On previous visits we have brought our pet Cat along for the stay as this hotel was meant to be pet friendly, however this time around we were told by reception it was only exclusively dog friendly not pet friendly which we found a little frustrating as this was never an issue in the past here or other pet friendly hotels.

Hotel and room itself (junior suite) were stunning, however unfortunately a few things took the shine off. One particular staff member in the restaurant on our arrival day was very rude and made us feel very uncomfortable, to the point I was actually quite upset and we left the area. Very unnecessary and we were made to feel unwelcome there, despite only one customer being in the restaurant at the time. Room itself was lovely, a few minor issues with a broken shower and item missing from the minibar, finding someone else’s socks in the drawer. King size bed was two beds pushed together - no problem with this but both slightly different heights with a dip in the middle so not ideal. Majority of staff we came across were friendly and polite. Such a shame about a few things that put a negative slant on the whole stay, which has been for a special occasion and only our second night away without the kids in 4 years.

Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.

The hotel was lovely although the bed was broken although we did stay in the room one night before being moved to a better room the next day. The staff were very helpful in resolving the issue.

Peaceful

We thoroughly enjoyed our stay with friends in an adjacent chalet. Unfortunately we were denied use of the swimming pool because we had not booked spa treatments and the dinner while very nice was vastly overpriced for the fare received

The space and activities make it an easy choice for kids. My room was a bit dated but the restaurant and gardens were gorgeous.

Loved the look of the hotel and receptionist was lovely (great welcome) However, we found a few large cobweb which we cleared up When using the hot water the tap would make a loudish weird sound which was really annoying especially when using the bathroom at night (it woke my partner up) and lastly the large bed was 2 single beds put together (which i get) but not secured correctly so they kept moving apart thus leaving a gap in the middle (extremely annoying) Overall the hotel along with the staff made a for a very nice stay, it was just a shame these small things let it down which I'm sure the team will look into :) Thanks

Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!

Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.

A very disappointing stay. A very pretty property in a lovey location let down by poor staff and a lack of management. No i will change my mind of this . The staff were not bad they clearly had been given no training and no direction, after complaining 3 times in 2 days. nobody sorted any of this issues nor did management every get back to us. save your money and book somewhere else

beautiful exteriors!

The hotel was tired and a bit shabby. Bottles and glasses not cleared away for over 24hours and bird poo all over the exterior staircase outside the room. For £350.00 a night I would expect a little more. I’d also expect to be able to use the hotel pool. I couldn’t.

Nice place, let down by breakfast Eggshell in poached egg and tasting of vinegar, cold black pudding.

Someone had already been and enjoyed my room I was moved but to another room with dirty mugs and half used milk in the fridge I guess they’d been to busy to overlook these issues so will never choose to return on this basis very beautiful area though