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Overall a decent stay for the price. A few issues did take away from the overall experience - there is absolutely no sound proofing in the room. If you are a light sleeper or like to sleep in, I’d probably suggest elsewhere. The creaking and banging from the level above was almost unbearable. Our hand towel holder broke and the TV didn’t work, both minor issues. The virtual assistant is useless. Otherwise, bed comfort, location, cleanliness, access to the cafe and umbrellas was excellent.

OK

The hotel itself was perfectly reasonable, if a little dispassionate, which is what you expect from these new type of hotels, I suppose. There is no reception and no amenities, and communication with the hotel is largely carried out online. When I spoke to staff on the phone they were perfectly pleasant and when there was a very minor maintenance issue it was resolved swiftly and the maintenance worker was efficient and very polite. The room was air-conditioned, clean and reasonably appointed. The location cannot be faulted, just off Tottenham Court Road, a short walk from the tube. My main issue is that the hotel forced me to upload an image of my passport before check in, with the threat of cancellation, and claimed that I was required by law to do so. There is no such law in the UK which requires hotels to collect passports and they have subsequently admitted this. It feels quite grubby for a company to unnecessarily collect highly persona data and I'm concerned about the extent to which it was safely stored. I certainly would not choose to provide images of my passport to any company given the choice. Let's just hope it was not shared and there were no data leaks!

Perfect location. Great hotel. Bolt hole for the night. All boxes ticked.

This is a great property, 5 minutes walking distance from underground and walking distance to theatres and shopping. Definitely would stay here again. Nice and clean and modern.

Convenient location for west end and tube to Heathrow. Room was compact but bed very comfortable and absolutely quiet. Air conditioning was excellent.

I was concerned at first when I learned that this is an un-staffed property, but everything went smoothly with check-in, the housekeeping was excellent, the room was fantastic and well appointed, as was the location. I would stay here again.

DO NOT BOOK here. No live support, at check in the scan of my guests passport was not accepted by their bot so no room was provided. There was no live support other than a bot that sent me a bogus link. With a no refund policy Hotels.com support is issuing no refund despite their support team being unable to reach the hotel. I was forced to pay for rooms at a different hotel for the weekend. If I could rate them lower I would. Reported this “hotel” to action fraud UK. This is a scam location that would best be used for nefarious purposes where no one will see you come or go, the code to get in the front door was never provided but we were let in by a guest to attempt to use the website. No security, be warned once you book you are on your own.

Really great location for exploring and a lot of dining options! The lockers were the issue as there were not enough of them for everyone who wanted to leave their luggage, especially on the weekend. The customer service was also rather poor after somebody stole our adapter and the property didn’t take any action although they saw on cameras who did it.

Großes Zimmer, großes bequemes Bett, klimatisiert, Kühlschrank vorhanden, Lage zentral, Gepäckaufbewahrung für große Koffer, sicher, ruhig

Du får koden på sms. Låser dig selv ind ved brug af kode. Var der 3 nætter. Ingen rengøring, men det var egentlig befriende. Der er et skab hvor der kan hentes ting til bad mv. Lækker morgenmad hos caféen ved siden af, og så med rabat via hotellet. Central beliggenhed. Kommer gerne igen.

I’ve stayed here before and really enjoy the location and the style of the hotel in general, but this time we had a really unpleasant experience. Our second night we heard a sound from the bathroom and found that there was some kind of leak and water was streaming down from the ceiling, through the light fixtures that flickered and stopped working. It ended pretty quick but the bathroom was a mess from the questionable water. These things happen, and I totally understand that there wasn’t any available room that we could move to straight away, but we didn’t get a new room until the following afternoon so we had to shower and get ready in the faulty bathroom. The night before they told me that there would be rooms available in the morning, but the morning staff said there was nothing they could do. I mean it’s not the end of the world but I know that there was people checking out in the morning. We also only got a 15% discount on that night, I was really surprised by that. The bathroom with flickering electricity frankly didn’t feel safe so i expected at least 50% off for that night. I usually rarely complain but I feel that they could have done a lot more to ensure a pleasant stay. Maybe it would have been easier if there was a person to talk to and not just a chat.

Great hotel with comfortable beds, air conditioning and many other amenities. We will definitely be back!

The stay itself was fine, single room was small and poorly laid out, but clean and a comfortable bed. The major issue was wi check in. I got an email about obtaining a pin, but the link sent me to a site which refused to acknowledge the itinerary #. I emailed the hotel twice and got NO reply. I eventually had to go back to the original booking email and logon to their site and register there which worked. So.. zero points for communication from these folks.

Comfy bed, just enough space, easy

For the price, this central location was great. A couple of tube stops within 5 minutes walking distance. It was a HOT weekend, so the air con in the room was much appreciated and so was the mini fridge.

Better than expected!

The place was great! We enjoyed our time there

Great location right near British Museum, and Tottenham Court Road and Goodge Street stations. Hotel was clean, room small but functional. Staff very responsive via WhatsApp. Unique in that you check yourself in online and enter via pin-code. We had no issues. Very nice bakery next door - get 30% discount as Numa hotel guest.

Nice & cute hotel . Convenient location.