โรงแรม ORIDA Maidstone

Disappointed is the best I can say.Jacuzzi and steam room didn't work for 2 out the 4 days we stayed.Heater in the room didn't work on the last day and enquired 3 times .When I asked for a electric heater that was in the bar area I was told that I can come over to get it when they're close at 23:00.That was unacceptable to me and I don't think we're going to stay there again,bear in mind that we stayed 3 times over the years.

Our stay was enjoyable, only problems were the beds were like concrete so not good sleep and usual noise from people slamming doors during the night. Breakfast was excellent as was the swimming pool . Staff friendly and helpful.

Excellent large well equipped room with large double bed - linen and room and bathroom were spotless. Ideal venue to take 'time out' after hectic Christmas and before flying out for a holiday. Reception, Spa and Housekeeping staff were efficient courtesy and friendly. Excellent stay excellent value for money.

Amenities

Nice personnel special thanks to Mr Daniel

Brilliant hotel - great value for money!!

At check-in, I was provided with a leaflet clearly stating that breakfast would be served until 11:00 a.m. on bank holidays. Based on this information, we attended breakfast accordingly. However, breakfast service was closed at 10:00 a.m., and food was actively being taken away while we were in the process of serving ourselves. This was both embarrassing and extremely frustrating. When we raised this issue, the situation was handled poorly by staff, who were rude and dismissive. Most concerning was the response from the Food & Beverage Manager, who argued that the 26th was not a bank holiday, rather than acknowledging the misleading information provided by the hotel. At no point was an apology offered for the incorrect information or for the manner in which the situation was handled. Providing inaccurate information at check-in and then disputing responsibility when guests rely on it falls well below the standard of service I would expect. The lack of professionalism and basic courtesy shown only added to the disappointment. I would appreciate this matter being reviewed seriously and would expect an explanation, along with appropriate steps taken to prevent this from happening again.

Le personnel était très agréable, les lits confortables. La salle de sport et la piscine, un gros plus.

Thank you

Amenities are good - pool - gym - bar - food Good location to or from London/ports

Amazing as always 😊

I did not take breakfast, due to time of year the pool was too busy to swim. Everything else was very comfortable.

Staff was amazing

Nice stay

Sadly a very firm mattress, just couldn't sleep on it Also a bit of traffic noise

Good

Use this hotel a lot when visiting the county. Always pleasant stay.

The room was basic but clean. The bed very comfortable. I stayed in the winter, so the room was cold sometimes. The rest of the hotel was clean but very cold. I don’t think they put the heating on. This made my stay uncomfortable.

Hotel was very good and the staff very helpful and attentive. The only minor point is we felt the room was a little dark and more or better lighting would definitely improve that. Otherwise definitely recommend

Very nice hotel