Orwell Hotel

Traditional hotel, good location and value for money.

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Great location, easy to park onsite, short walk to town centre & beach. Clean rooms & very helpful and friendly staff.

A Really Relaxing stay in a perfect location with everything accessible within 10 minutes walking time. Friendly and professional staff with excellent customer service and perfect training. Ideal for a short break or a longer stay in a nice, quiet location but within 5 to 10 minutes walking distance of sea front, high street, cinema, train station and bus routes. For the more able walkers and sightseers there are excellent coastal paths and country walk. It's like staying in your own stately home but with the added comfort of peace of mind.

Worst hotel stay we have ever had. A much needed weekend break with a friend. Booked a twin room and was given a small double bed. Changed to a twin room and one bed had the springs showing through. Was then given another room. We were so cold overnight my friend slept with a polo neck under her pyjamas, her coat over her and her bath towel on top. The next morning there was no heating on and no hot water. It was too cold to have a shower. Told management and they said heating would be sorted. Breakfast was awful in an extremely cold dining room. We went into town and purchased some hot water bottles. No shower again before we went out for the evening as the water was cold and the room was really cold too. No heating again overnight or the next morning. Went to breakfast wearing our coats and took our hot water bottles with us. Awful,awful,awful. So disappointed

Restaurant was closed throughout, so manager gave us free breakfast every day - excellent customer service. Hotel well located for bus stops and train station. Friendly staff. Only criticism is allowing smokers to cluster outside the front door - gives a very bad impression, and floor is strewn with cigarette butts.

Clean tidy rooms, limited evening food options, help yourself breakfast Helpful staff, onsite parking Stayed before will stay again

This is a lovely grand hotel which is in need of refurbishment. The rooms were clean and comfortable and spacious. There was good parking included. The breakfast buffet was ok but only had instant coffee. The staff were friendly and helpful. I understand it has just got new owners who have plans to upgrade. It has great potential.

This hotel is in urgent need of refurbishment when the new owners take over.

Some of the hotel is good, but a lot hotel is run down and needs some TLC. Rooms are OK, cleaning should be better, especially the bath and surrounding areas. 2 tissues were placed in a holder, no cardboard box so I assume they were put in there by hand.

A group of 12 of us arrived on Friday evening Lovely large free carpark On entering the hotel it was stunning , very Grand & clean , a bit cold , but it was freezing outside & it is a large building We went to reception ,one person on desk, we booked in, went to us the lift, but it was out of action (out of action all weekend too) ,so we used the stairs , got to room opened the door , nice electronic key Room was quite spacious & looked clean, until we went into the bathroom , 1/4 of a toilet roll on holder but one on system .The floor was dirty with dust & bits everywhere ( see photo) Tiles around bath were dirty & needed a wipe down , hot water was good in our room, but others on our group said it was only Luke warm all weekend Bed was comfortable with bedding crisp & clean Tea & coffee in room was good Others in our group faired a lot worse than us , so we counted ourself lucky Went down to bar for a drink , I had pre warned them that lots of people would be using the bar over the weekend No lager on tap & poor choice of anything else across the board So luckily we had brought our own So we sat in the lounge drinking our own drink Breakfast was ok , would like some fruit & was constantly running out , but replaced when asked , if they had it So to sum up ; more cleaners needed & to up their game in all rooms The bar needs an overhaul Staff shortage was very evident Shame has it could be a lovely hotel with a bit more attention :-( Get in the hotel inspector

It’s good but it’s only that it is old

Its a nice enough hotel but i didnt have hot water in my room.

Perfect

Perfection

Excellent staff

Full of charm but in need of repair. A lovely hotel but tired flakey paint and heating inefficient. Staff provided heater. Sorted. Will definately stay again.

Friendly staff room good. A better choice of evening meals would be good only 5 choices. Ok if you like chips.

Nice bar and lounge area,comfortable bed and warm room,clean but looking abit dated

Outstanding. Thank you Aurora Balan... Very friendly:-)@